Senior Asset Recovery Specialist

Overview
Reviews and works all assigned accounts, ensuring all applicable collections and recovery efforts are completed. Makes determinations, via full analysis of accounts, on loss mitigation options, repossession, foreclosure, charge off and recovery placement. Completes all applicable and necessary efforts to reach member via phone, electronic and written correspondence with the goal of resolving delinquency, maximizing recoveries and mitigating losses for the credit union. Responsible for determining asset values, cost effectiveness and lien position. Responsible for maintaining account information and communication with vendors. Manages the security and sale of recovered assets including OREO properties and repossessed vehicles/special assets.
GREENSTATE CULTURE:
At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.
Salary range for this position is $90,593.36 - $105,914.12 with a progressive benefit package.
Responsibilities
Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.
* Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
* Demonstrates a positive member service (internal and external) focus at all times.
* Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
* Ensures confidentiality of member information.
* Supports a diverse and inclusive work environment.
* Reviews daily delinquency, repossession, recovery, deceased and loss mitigation queues. Completes all necessary follow-ups on accounts via telephone, electronic, and written correspondence. Contacts co-makers, co-borrowers and guarantors.
* Makes collection contacts to legal and/or recovery accounts as well as accounts where member is deceased and performs any tasks or duties to aid in collection of past due, charged off or overdrawn accounts.
* Completes all required due diligence and contact attempts on deceased member accounts.
* Maintains accurate and punctual member records. Documents all communication, collections activity and escalation of accounts.
* Performs legal, factual, and records research, as well as extensive skip-tracing to locate members and assets.
* Makes determinations on Cease and Desist accounts.
* Completes loss mitigation reviews, including but not limited to gathering necessary documents and information from members to complete a full analysis. Orders property valuation and title search. Underwrites borrower's income through review or applicable documentation. Completes all due diligence and follows up with members to get loan modifications agreements signed and closed.
* Works cooperatively with Collections Supervisor and SVP/Collections & Recoveries on loss mitigation reviews outside of delegated authority.
* Completes recommendation for charge off or foreclosure to Collections Supervisor including detailed analysis completed for the recommendation.
* Responsible for preparing required updated monthly reporting on loss mitigation, repossession, recovery and remarketing.
* Handles all matters regarding asset recovery including, but not limited to, determination of cost effectiveness within delegation of authority. Approval, assignment and monitoring of repossession in a timely manner. Recommendation and coordination of replevin action with our legal department. And recommendation for charge off once assets are recovered and remarketed or efforts have been exhausted.
* Makes decisions on and possesses the approval authority to negotiate settlements within delegated operational areas and manages post charge-off recovery.
* Controls risk by completing account audits, ensuring compliance prior to assignment for third party collection. Reviews and analyzes accounts to ensure appropriate action is taken.
* Represents the credit union as a witness in litigation proceedings on externally placed legal accounts, which may require travel.
* Refers members to financial counseling when necessary.
* Responsible for communication with vendors. Ensuring up to date information is shared, records are accurately maintained, and vendors are processing requests in a timely manner.
* Provides coaching and feedback to peers where appropriate to ensure effective handling of delinquent accounts.
* Responsible for monitoring Bankruptcy accounts to ensure members are adhering to the court ordered bankruptcy plan. Coordinates with Legal department to ensure follow up if members are not adhering to plan. Also responsible for monitoring and taking appropriate action on discharged bankruptcies, aiming to mitigate losses for the credit union.
* Works closely with legal counsel to coordinate property preservation and management.
* Handles all matters regarding remarketing of recovered or foreclosed assets, including but not limited to remarketing sales, deficiency balance preparation, legal recommendations, and preparation for charge off.
* Coordinates initial inspection and safeguards the property, coordinates cleanup and removal of member contents and responsible for continued property management of the foreclosed properties including, but not limited to, winterization, lawncare, lock changes and general maintenance.
* Approves or declines sales offers, settlements and short sales within delegated authority limits. Prepares and submits detailed recommendation to leadership for those accounts outside of delegated authority limits.
* Attends sheriff sales, as required, with legal counsel and is responsible for following up with county treasurer and the member on tax sale notices to protect GreenState mortgage position.
* Review, update and create procedures and job aids.
* Completes training for peers and projects as assigned.
* Assists management in beta testing on newly onboarded vendors to create new procedures and processes.
* Assumes responsibility for related duties and special projects as required or assigned.
* Understand and adhere to company policies and procedures, including all applicable state and federal collection laws and regulations.
* Performs all other duties as assigned.
Qualifications
* High School Diploma or GED.
* Minimum of seven years collection experience, with reasonable knowledge of collection practices, consumer credit, repossession, mortgage and bankruptcy laws and regulations.
* Ability to complete full analysis of loans to make correct determination on possible repossession, foreclosure, charge off or recovery placement with the goal of mitigating losses and maximizing recoveries for the credit union.
* Working knowledge of legal principles, practices, terminology and research techniques.
* Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Job may require non-traditional workweek with extra hours including evening and/or weekend duties.
* Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of Credit Union services.
* General knowledge of lien positions & perfections
* Demonstrated excellence in consulting and advising customers via telephone and written communication.
* Interpersonal and persuasive skills necessary to gather data from several sources and to represent the Credit Union in a positive way during periods of stressful member contact.
* Ability to work independently, prioritize assignments, organize work efficiently, and make decisions independent of input from immediate supervisor.
* Ability to handle large volumes of details.
* Accuracy, attention to detail and strategic thinking required.
* Excellent analytical skills
* Ability to operate related computer applications and office equipment.
* Must be bondable.