Receptionist

Job Title

Front Desk Support

Job Description

General Overview:

Provides front desk support for the facility. Provides a first impression for all who visit of extraordinary customer service. Answers phones, greets visitors, distributes mail, copies and faxes, signs for packages and various general administrative duties.

Essential Responsibilities:

Operates telephone to answer, screen and/or forward calls, providing information, taking messages, or scheduling appointments. (40%)

Greets persons entering facility, determines nature and purpose of visit, and directs or escorts them to specific destinations. (30%)

Performs administrative support tasks, such as filing, maintaining records and information/document transmission. (10%)

Collects, sorts, distributes and prepares incoming and outgoing mail. (10%)

Provides information about establishment, such as location of departments or offices, employees within the organization, or services provided. (10%)

Performs other duties as assigned or required.

Qualifications

Minimum:

• High school diploma or GED; or one three months related experience and/or training; or equivalent combination of education and experience.
• Excellent customer service and organizational skills.

Preferred:

• Experience with various computer software programs.
• 0-1 years' experience.

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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