Sales Associate and Cashier - Airport Retail

Job Description

Job Description

Summary:
The Store Associate will deliver top-class customer service, build customer satisfaction and loyalty, and be part of a team in which associates promote sales results and customer service through teamwork. This position is based in a retail store located within the airport terminal and serves a high volume of travelers and airport visitors. Responsibilities include personal involvement in phone/email handling, customer questions, and problem resolution.

Duties and Responsibilities:
• Greet all walk-in customers immediately
• Strike a positive and cooperative tone with both customers and coworkers
• Balance the cash drawer and prepare the appropriate paperwork as required for all transactions
• Organize and file all sales paperwork daily
• Responsible for the daily completion of all transactions including finalizing sales tickets throughout the day, collecting all appropriate paperwork for financial transactions, and the proper completion of credit card transactions
• Review transfer distribution documents according to company policy
• Review all documents for accuracy and completeness
• Report discrepancies to the Store Manager
• Assist in the training of all personnel on the proper use and operation of computer programs and proper paperwork handling procedures
• Make sure shelves are merchandized and stocked correctly, following direction from Store Manager and Category Managers
• Maintain a neat and orderly appearance, dress, and groom according to company standards
• Assist with the maintenance of the store including vacuuming, dusting, and general cleaning as directed by the Store Manager
• Assist in the unloading of stock trucks as scheduled and directed
• Ensure the use of safe work practices to limit the opportunity for injury to self and others and damage to products and property

Requirements:
• High School Diploma or GED
• Bilingual English/Spanish preferred
• Excellent customer service skills
• Excellent communication skills, both written and oral with strong organization and problem-solving skills
• Upbeat and friendly attitude with the ability to work well with others
• Ability to thrive in a lively working environment and multi-task
• The flexibility to work evenings, weekends, and holidays (airport retail schedule)
• Compliance with HKG's Drug and Alcohol Policy
• Basic Computer skills to use software and complete required paperwork
• Previous cashier experience preferred

Physical demands and work environment:
• Regularly required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, talk, and hear
• Employees must occasionally lift and/or move objects in excess of 25 pounds and be able to determine when having help will be safer than attempting to move the object alone
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perceptions, and the ability to adjust focus
• Work environment: The noise level in the work environment is usually moderate and located within an active airport terminal