Desktop Support Specialist

This Is a Contract Image and deploy Windows desktops and laptops using Microsoft Deployment Toolkit (MDT), SCCM, Microsoft Intune, or similar imaging solutions. Configure and install workstations, monitors, docking stations, printers, and other peripherals for new hires and existing employees. Perform workstation refreshes, hardware upgrades, and equipment replacements. Migrate user profiles, data, and applications to newly deployed systems. Troubleshoot and resolve hardware, software, printer, and connectivity issues. Install, configure, and support Windows 10/11 operating systems and Microsoft 365 applications. Join computers to Active Directory and configure user accounts, permissions, and group policies. Provide deskside support for end users while maintaining excellent customer service. Respond to service requests and incidents through the organization's ticketing system while meeting established SLA requirements. Support conference room technology, video conferencing equipment, and shared office devices. Maintain inventory of desktop equipment and accurately document asset assignments. Escalate complex technical issues to senior engineers when appropriate. Document technical procedures, workstation builds, and deployment processes. Required Qualifications 2+ years of Desktop Support, Help Desk, or IT Support experience. Experience imaging and deploying Windows workstations in an enterprise environment. Strong knowledge of Windows 10/11 and Microsoft Office 365. Experience with Active Directory user administration. Familiarity with Microsoft Intune, SCCM, MDT, Autopilot, or other enterprise imaging tools. Experience installing and configuring desktops, laptops, printers, monitors, docking stations, and peripherals. Basic understanding of TCP/IP networking, VPN connectivity, DNS, and DHCP. Experience using ticketing systems such as ServiceNow, Jira Service Management, Freshservice, or similar. Excellent troubleshooting, communication, and customer service skills. Ability to lift and move computer equipment up to 40 pounds. Preferred Qualifications Experience supporting enterprise workstation refresh or migration projects. Familiarity with Azure Active Directory (Entra ID) and Microsoft Endpoint Manager. Experience with asset management and hardware inventory systems. Industry certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. #J-18808-Ljbffr