Room Attendant

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown - and start your unstoppable career here.

This is a full-time position with 1st shift hours. Must be available to work weekends.

This position is eligible for discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

JOB SUMMARY
The room attendant is a key individual in achieving the quality requirements of the guest rooms that are set forth in the brand standards of the property to ensure guest satisfaction. The room attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for the property are met in addition to meeting budgetary goals and maintaining interdepartmental relations.

JOB REQUIREMENTS
• Bend, stoop, stand, and walk long distances for the duration of the shift
• Be able to lift at least 50lbs
• Must be reliable and flexible with schedule; willing to work weekends and holidays; willingness to work mid-shift periodically on a rotated basis to accommodate late departures.
• Must be able to complete 14 vacant dirty rooms with-in 8-hour shift
o 14 showers
o 14 toilets
o 14-28 beds
• Ability to use different types of chemicals
• Requires the ability to work independently and follow directions as assigned by supervisors
• Must be able to complete standards according to established procedures
o Strive to meet guest satisfaction by cleaning at a 96% cleanliness standard
• Must keep cart clear of unapproved items to avoid damage
• Must ensure service standards are met consistently
• Must ensure expectations for personal morale are upheld
• Report to work on time with proper uniform. Personal appearance must comply with the standard of the hotel
• Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
• Participate in hotel mandated trainings and meetings as determined by leadership
• Incorporate AC service mantras and ideals into all functions of the job duties.

JOB FUNCTIONS
• Clean all areas of the guest room as determined by the detailed training outline
• Clean checkouts at a 30 minute per room pace
• Clean stayovers at a 20 minute per room pace
• Deliver all guest requests within 15 minutes
• Work independently in assigned work area (as determined by daily assignment paperwork) to complete the predetermined workload which can range up to 19 rooms per shift.
• Report maintenance issues in rooms to housekeeping supervisor
• Communicate effectively with supervisors and housemen on needs and progress
• Perform any other tasks as assigned by the supervisor
• Ensure a clean and neat work area at all times (Work area does include cleanliness of your cart)

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate:

- Is regularly required to stand, walk, and run.

- Is required to use hands and fingers to handle or feel objects.

- Is required to frequently reach with hands and arms.

- Is regularly required to talk or hear, taste, or smell.

- Is occasionally required to sit and stoop, kneel, crouch, or crawl.

- Must occasionally lift and/or move up to 50 pounds.