Team Manager

Job Description This role will lead and provide guidance and direction to an assigned team of Corporate Trust Associate Relationship Managers and/or Relationship Managers. It will also work closely with senior leaders in the business to ensure consistent and superior customer service. Resolve ALL administrative issues and provide support to any level client staff Provide guidance to junior staff Operate with Relationship Managers to service the largest clients and resolve the most complex issues Provides day‑to‑day support to existing institutional/corporate trust accounts including billing for administrative fees, recommending fee increases, facilitating bond closing, handling cash and investment transactions, monitoring cash activities and compliance items, providing debt service calculations, executing payment generation and follow‑up Provide feedback to Sales to assist with pricing business based on account structure compared to existing business. Responsible for accurate/timely setup of issues on all systems, preparing accounts for compliance review and responding appropriately to compliance exceptions Review legal documents to ensure operational mechanics are appropriate Participate in cross‑training to learn other Corporate Trust roles and provide support, as needed Interview, hire and train new team members with support from upper management and team members that change roles and responsibilities in the group. Track workload for the team and make adjustments to account assignments or coordinate team help during spikes and special projects Lead one‑on‑one and team meetings with direct reports Coordinate guidelines and procedures to review and discuss in team meetings Research and develop efficiencies for systems and processes Serve as a subject‑matter expert and representative for the SCT group for projects, system enhancements, and testing. Gather information and ensure teams are consistent in work product. Other duties as assigned Knowledge and Skills Demonstrates successful networking skills with relationship management and other senior leaders and the ability to establish a network of strategic contacts Demonstrates the ability to drive and implement change through business planning Strong working knowledge of Excel and other Microsoft Office products (Outlook, Word, PowerPoint, etc) Ability to oversee team requirements as directed by trust accounts to ensure deadlines are met Demonstrates a proven track record of managing a team by meeting or exceeding expectations Requirements

MINIMUM:

Bachelor's degree or equivalent work experience 7 or more years relevant experience

PREFERRED:

Master's Degree Certified Corporate Trust Specialist (CCTS) or Corporate Trust Master Certification (CTMC) Supervision/Management Supervise a team of administrative staff and/or support staff, including hiring, performance management and ensure accurate and successful performance of duties. Compensation Range $69,230.00 - $149,000.00 UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary. UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e‑mail to View email address on click.appcast.io to let us know the nature of your request. #J-18808-Ljbffr UMB Bank