Retail Shift Supervisor

Retail Shift SupervisorThe Shift Supervisor works under the direction of the Store Manager to maintain efficient store operations and is responsible for providing outstanding customer service while maintaining a clean, organized, and safe store. We want to hire a self-motivated, positive team player with high integrity who is eager to serve our customers.Responsibilities include:Help customers locate merchandise, answer questions, etc.Relieve sales associates at peak times.Listen to customer complaints, examine returned merchandise, and resolve problems.Stocks shelves, counters, bins, and racks with the merchandise.Processes customer sales using a cash register and other equipment.Receives donations, provides donation receipts, and assists donors.Closes registers: totals/summarizes funds received, endorses checks, prepares bank deposit slip.Deposits funds at a bank.Assists performance management and hiring process (documentation, interviewing, reviews, etc.)Assists Store Managers with general store management/operations.Open/close store; secures all store premises, including building, where applicable.Maintain store premisesSupervise personnel and oversees the training and safety of teammates in the absence of ManagersEnsures best-in-class customer and employee experienceMinimum Qualifications:Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experienceMathematical and literacy skills to support job dutiesAbility to work a flexible schedule based on business needs, including evenings, weekends, and holidays.Computer literacy to help with job dutiesHigh school diploma, GED, HiSET, or equivalentA criminal background check that meets agency standardsValid Driver's License with a safe driving record and insurance meeting agency standardsPreferred Qualifications:Associates DegreeComputer experience, including reporting and excel experienceCPR and First Aid CertificationMulti-lingual including ASLIn addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:Medical, Dental, and Vision insurance offered403(b) retirement plan with Employer MatchEmployer Paid Short & Long Term DisabilityEmployer-paid Life InsuranceGenerous Paid Time Off PlanPaid Holidays40% Employee discount at Goodwill stores in ME, NH & VTExceptional career growth opportunitiesDiscount on personal cell phone plansLocal community discountsCaring coworkers/team that supports you!Skills:Required:Cashiering: IntermediateCustomer Service: AdvancedSupervision: IntermediatePreferred:Ability to multitask: IntermediatePerformance Management: Some KnowledgeInterviewing: Some KnowledgeBehaviors:Preferred:Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellLoyal: Shows firm and constant support to a causeTeam Player: Works well as a member of a groupEnthusiastic: Shows intense and eager enjoyment and interestDedicated: Devoted to a task or purpose with loyalty or integrityMotivations:Preferred:Flexibility: Inspired to perform well when granted the ability to set your own schedule and goalsPeer Recognition: Inspired to perform well by the praise of coworkersGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityGoal Completion: Inspired to perform well by the completion of tasksAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEducation:Required:High School Diploma/GED or better.Experience:Required:1+ years of supervisor experience1+ years of retail experienceDemonstrated knowledge of basic retail practices and proceduresLicenses & Certifications:Required:Drive. Lic. - Class CEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.