Customer Service Administrator

Job Description

Job Description

Job Summary: Generates work orders, facilitates jobs through the work floor, posts labor and materials, recaps work orders for accuracy, bills customer repairs, generates reports, files, and performs general office duties.

Responsibilities:

• Greets and takes in repairs from customers at service window
• Answers incoming phone calls from customers
• Reach out to dormant customers for repairs / customer service / estimation follow ups
• Creates work orders; Writes up tags; takes pictures
• Send out and follow up on quotes and repairs
• Communicates to customers for minor, less technical repairs
• Invoice and take payment when able, for cash customers
• Compete all warranties (all except E-Send-outs); Complete all Freeport Send-Outs
• Dispatch motor shop delivery driver & complete related paperwork (inbound/outbound)
• Print all forms and service order tags for new repairs
• Create initial bin location and update for motors in all locations
• Spot check/cycle count inventory for motor shop
• Fills in for Estimator to print rewind, paint, and machine cards when necessary as well as backup for other administrative employees
• Provide Tech training to HR
• Filing (electronic & paper) department specific documents, as needed
• Performs related duties as assigned, including but not limited to: send outs, warranties, bill item fulfillments

Required Qualifications:

• High School Diploma or GED
• Personal computer skills: Microsoft Office products
• 2 years customer service experience

Preferred Qualifications:

• Electrical knowledge
• Excellent verbal and written communications skills
• Prioritizations, multi-tasking and organization skills
• Good attendance history

Working Conditions:

• Exposed to dust & noise from Motor Shop