Senior Manager, DevOps

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. What you’ll do As Senior Manager, DevOps, you will lead the strategy, execution, and evolution of the DevOps function to improve engineering productivity, accelerate the path from code commit to production release, and strengthen the reliability of Pindrop’s SaaS platform. More specifically, you will: Own the DevOps roadmap across CI/CD, infrastructure automation, release workflows, and environment management with a clear focus on engineering velocity, reliability, and operational efficiency. Lead the DevOps team while partnering closely with Engineering, SRE, Platform, and Product teams to remove production bottlenecks and raise automation standards across the organization. Cultivate resilient multi-cloud practices across AWS and GCP, driving infrastructure as code (IaC), Kubernetes-based delivery, and modern operational tooling. Strengthen observability, uptime discipline, and incident response while leading cloud cost and capacity optimization efforts as our platform scales. Cultivate team capabilities, manage project plans, and build a high-accountability engineering culture that scales fluidly with company needs. Evaluate and implement AI powered DevOps tools to improve deployment, monitoring, and incident response processes. Leverage AI and machine learning solutions for predictive analytics, anomaly detection, capacity planning, and root-cause analysis. Establish governance, security, and compliance standards for AI enabled infrastructure and operations. Monitor emerging AI technologies and identify opportunities to improve operational efficiency and reduce manual effort. Who you are A Technically Credible Leader: You are a hands‑on manager who moves fluidly between high‑level strategy, cloud architecture, and day‑to‑day execution. Collaborative & Culture‑Driven: You thrive on building high‑performing, cross‑functional cultures and energize teams across DevOps and partner engineering functions. An Influential Communicator: You easily align priorities, influence stakeholders, and translate complex operational needs into clear business impact. Resilient & Adaptable: You remain calm and exercise strong judgment in the face of ambiguity, shifting priorities, or high‑stakes production incidents. Forward‑thinking DevOps leader with hands‑on experience leveraging AI‑powered tools and automation to improve infrastructure reliability, operational efficiency, incident response, and team productivity. Must‑haves 6+ years of experience leading teams in DevOps, cloud operations, or platform engineering, with direct accountability for performance and delivery. A strong background operating large‑scale SaaS platforms utilizing AWS/GCP, Kubernetes, CI/CD pipelines, and distributed systems. Practical experience with infrastructure as code (e.g., Terraform, Ansible), scripting (Python or Go), observability platforms, and incident management. Hands‑on experience with AI‑assisted engineering tools for code generation, documentation, knowledge management, and operational support. Proven ability to evaluate emerging AI technologies and drive adoption of practical AI solutions that improve team productivity and operational outcomes. Nice‑to‑haves Multi‑cloud environment experience supporting live migrations or cloud transformations across both AWS and GCP. A strong, hands‑on foundational background as a DevOps, infrastructure, or software engineer prior to transitioning into leadership. Experience navigating fast‑paced, high‑growth SaaS environments or startups where speed and scale intersect. What’s in it for you This is a high‑impact opportunity to shape how Pindrop scales and operates its cloud platform, offering direct influence over engineering productivity, release velocity, platform reliability, and cost efficiency. In an era where synthetic media, deepfakes, and identity manipulation are accelerating, our work directly protects financial institutions, enterprises, and consumers from fraud. You will wake up every day knowing your work has a tangible, real‑world impact. You will work alongside some of the best technical minds in security, AI, and voice intelligence. If you want to build something that matters—and have strong strategic visibility and organizational influence while doing it—this is that opportunity. What we offer As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice‑driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer: Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long‑term success. Remote‑first environment - giving you flexibility and autonomy in how you structure your day. While we work flexibly, we prioritize meaningful in‑person moments through regular team on‑sites, company‑wide events, and intentional gatherings that foster connection, collaboration, and shared success. Unlimited Paid Time Off (PTO) Generous health and welfare plans to choose from - including one employer‑paid “employee‑only” plan! Best‑in‑class Health Savings Account (HSA) employer contribution Low‑cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind. Paid Parental Leave - Including birth, adoptive & foster parents One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work. Enhanced fertility and GLP‑1 benefits to support family‑building journeys and personalized health needs. Annual Learning & Development stipend to support your professional growth, skill‑building, certifications, and continued education. This position will be posted for 45 days after 6/24/26. Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate’s work experience, education/training, and key skills, as well as market and business considerations, when extending an offer. US Base Pay Range : $155,000 USD - $185,000 USD Not sure if this is you? We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. AI – A Transformative Force At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting‑edge technology to combat fraud and unblur the lines between what it means to be human versus machine. Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed. Pindrop is an Equal Opportunity Employer Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status. #J-18808-Ljbffr Pindrop