Supervisor, Contract Logistics Operations

Position: Supervisor, Contract Logistics Operations

Job Description:

The Supervisor, Contract Logistics Operations is responsible for leading day-to-day warehouse operations, ensuring safe, efficient, and accurate execution of inbound, outbound, inventory, and fulfillment activities. They lead front-line warehouse associates and are accountable for operational performance, quality, safety, and customer service within the assigned area or shift. They play a critical role in driving productivity, adherence to standard work, and continuous improvement while supporting customer satisfaction and operational excellence objectives.

Responsibilities: 

• Supervise daily warehouse activities including receiving, storage, order fulfillment, packing, and shipping.
• Coordinate and prioritize work assignments for warehouse associates to meet service, quality, and productivity targets.
• Ensure inventory is received, handled, stored, and dispatched safely, accurately, and on time.
• Monitor workflow and labor utilization to support efficient operations.
• Ensure compliance with all safety, environmental, and operational policies and procedures.
• Promote and enforce safe work practices and actively support safety initiatives within the facility.
• Ensure adherence to standard work instructions and proper change control processes.
• Support audits and compliance activities related to quality and safety standards.
• Lead and support problem-solving activities related to service issues, quality defects, and process gaps.
• Participate in continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Identify opportunities to improve efficiency, accuracy, cost control, and service performance.
• Ensure standard operating procedures are current and consistently applied.
• Respond to operational issues and customer inquiries, making timely decisions to resolve service concerns.
• Escalate issues appropriately and collaborate with internal teams to ensure resolution.
• Support overall customer satisfaction through consistent, reliable operational execution.
• Provide day-to-day leadership, coaching, and direction to warehouse associates.
• Support training, onboarding, and skill development for team members.
• Reinforce performance expectations, accountability, and teamwork on the floor.
• All other duties as assigned to meet evolving business needs.

Qualifications:

• Education: High School Diploma or General Education Development (GED)/equivalent required; Associate’s degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred. 
• Experience: 3+ years’ warehouse or distribution experience, including supervisory or team lead responsibilities.
• Demonstrated ability to supervise frontline teams in a fast-paced operational environment with a focus on inspiration and performance management.
• Ability to communicate effectively in English (verbal and written).
• Working knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP, i.e. SAP, Oracle, etc.), and reporting/data tools.
• Familiarity with inventory management, order fulfillment, and warehouse processes.
• Experience with Lean, Six Sigma, or continuous improvement methodologies.
• Exposure to quality, environmental, or safety management systems (e.g., ISO standards, OSHA or equivalent).
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings and events.

#LI-Onsite #LI-KB1

Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs

We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.