Mitigation Manager

Job Description

Job Description

Overview
Southeast Restoration Group (SRG), a faith-based company, is seeking a Mitigation Manager to lead our dedicated mitigation team. In this leadership role, you’ll play a crucial part in our mission to Restore Lives and Repair Property . You’ll be guiding teams through water, fire, and mold-related emergencies while setting the standard for operational excellence, customer service, and team development.

Your Impact: Key Responsibilities

• Team Leadership & Development : Set clear expectations, coach for growth, and hold team members accountable. Equip technicians and project managers to serve customers with skill, compassion, and professionalism.
• Operational Oversight & Project Excellence : Manage the full lifecycle of mitigation projects - from emergency response to final documentation - ensuring timely, high - quality execution in line with IICRC standards and SRG protocols.
• Financial & Strategic Performance
  Oversee departmental performance, including budgeting, forecasting, job costing, and profitability. Use data to drive decisions and ensure we meet financial goals.
• Customer Experience & Communication
  Support Project Managers in delivering an excellent customer experience during times of crisis. Ensure customers are informed, cared for, and confident in the restoration process.
• Emergency Response Readiness
  Coordinate and support after - hours and catastrophe (CAT) event response efforts. Ensure readiness across team resources, equipment, and vendor relationships.
• Systems & Documentation
  Model excellence in using business systems such as PSA, Xactimate, and Concur. Ensure all documentation is complete, timely, and aligned with internal standards.

Qualifications

• 3+ years of team management experience in mitigation, restoration, or construction
• IICRC WRT certification required; additional certifications (ASD, AMRT, FSRT, CDS) preferred
• High school diploma or equivalent required
• Strong knowledge of water/fire/mold mitigation processes and tools
• Proficient in budgeting, forecasting, and financial decision - making
• Experience leading emergency response efforts and managing CAT events
• Tech - savvy with job management systems (e.g., PSA, Xactimate, Xactanalysis)
• Excellent communicator with strong leadership and conflict resolution skills
• Must be at least 21 years old and able to pass a DOT physical

Who Thrives Here

• Mission - Minded Leaders : You lead with purpose and understand the impact of helping families recover from crisis.
• Accountable & Results - Driven : You take ownership and deliver on commitments - financially and operationally.
• Team Builders & Encouragers : You care deeply about your team’s growth and are intentional in how you lead.
• Clear Communicators : You build trust through honest, compassionate, and effective communication.
• System - Oriented : You believe great documentation and process are key to scalable success.
• Adaptable Under Pressure : You remain calm and focused when emergencies hit - and you help others do the same.

Benefits

• Competitive Compensation Package + Profit - Based Incentives
• Full Health Benefits: Medical, Dental, Vision, Disability & Life
• Safe Harbor 401K with 4% Company Match
• Paid Time Off + Birthday Off + 5 Paid Mission Trip Days
• Certification & Industry Training Reimbursement
• Opportunities for Advancement in a Growing, Faith - Driven Company

Ready to lead a team that shows up when it matters most?
Apply today and join a company committed to excellence, serving with compassion, and restoring lives .