Service Advisor

Posted Monday, June 8, 2026 at 4:00 AM | Expires Wednesday, July 8, 2026 at 3:59 AM Service Advisor – Koons Annapolis Toyota The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention. Responsibilities Greet customers in a timely, friendly manner and obtain pertinent vehicle information Actively promote and build rapport with the customer Advise customers on the caring and value of maintaining their vehicles in accordance with manufacturers’ specifications Generate and provide customer with a complete and accurate estimate of repair Establish and communicate completion time of repair with customer and technician Answer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow‑up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index) Strictly follow the manufacturer’s warranty guidelines and procedures Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property Must be able to manage in a fast paced work environment with limited supervision Must have great customer service, phone and computer skills Previous automotive Service Advisor experience heavily preferred Must be a minimum of eighteen years of age Must have a valid driver's license Must be able to pass pre‑employment screening (background & drug test) Benefits Pay and Recognition Weekly pay ($80,000 to $120,000 annually) Paid holidays & paid time off Paid training Stock Awards (select management and front‑line team members eligible) Insurance / Retirement Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Health savings Flex spending accounts (tax‑free) Short‑term and Long‑term disability plans Life Insurance (Whole Life and Term) 401k with company match Pet Insurance Learning, Tuition Assistance and Career Development Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities. Additional advantages Employee assistance program Employee discounts on parts and service repairs Opportunities to join our community service initiatives, which includes paid volunteer hours Employee referral program with bonus opportunities Equal Opportunity Employer Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, citizenship, age, disability, pregnancy, sexual orientation, gender identity, military leave or veteran status, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. We are a Drug‑Free workplace. Upon hire, you will be asked to complete a Pre‑Employment Drug Screen, and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E‑Verify. #J-18808-Ljbffr Asbury