Sales Coordinator - Bilingual: English/Spanish (Hybrid: Onsite & Remote) (Southeast Region)

We’re excited about your interest in pursuing the next step in your career with US Foods! Your continuous growth and development is critical to our success. US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at View phone number on click.appcast.io. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days. NOTE: Before you begin your internal job search, please review the criteria you will need to start the process. This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at distribution center offices located anywhere in the Southeast Region of the United States as follows: West Virginia WV, Roanoke VA, Raleigh NC, Charlotte NC, Fort Mill, SC, Columbia SC, Port Orange FL, Boca Rotan FL, Tampa FL, New Orleans, LA, Jackson MS, Montgomery, AL, Little Rock, AR, Memphis, TN, Knoxville, TN, Atlanta, GA, Middle, TN, within a 50 mile distance to the listed Distribution Offices. This role will most likely be in the office approximately 1 time per month or occasionally for training. The Sales Coordinator will drive results as the first point of contact for assigned Territory Managers and Customers through Team selling, administrative support, and resolving questions/requests/issues in a timely manner utilizing detailed knowledge of US Foods products, systems, and tools. Serve as the primary liaison between Customers, Territory Managers, District Sales Managers and Product Sales Support Administrator (PSSA) as well as but not limited to Operations, Credit & Transportation. Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling. Review orders placed through US Foods Online to ensure accuracy / completeness, contacting customers with suitable substitutes as necessary. Provide administrative support to Territory Managers and District Sales Managers, as needed. Escalate issues to appropriate parties, as necessary, to ensure appropriate responses. Job Description BECOME A US FOODS® ASSOCIATE! Ready to build a career with a company that’s leading the foodservice industry? We help YOU make it! Schedule Sunday - Thursday 9:00 am - 5:30 pm EST THIS ROLE IS A BILINGUAL SPANISH/ENGLISH POSITION - MUST BE FLUENT IN BOTH LANGUAGES - Reading, Writing & Speaking Benefits: Full US Foods Benefits - DAY 1! medical, dental, vision, 401K, life insurance, and much more! US Foods is one of the largest food distributors with a culture and history of promoting from within, excellent training programs and a continuous improvement focus. Main Ingredients of the Job Take actions that deliver US Foods Key Results by developing relationships with key customers both internal and external. Contact customers for orders, add-ons, etc. Process orders through internal order entry systems. Promote Customer engagement with US Foods.com as a source for order entry as well as Value added Services Contact customers to highlight on-going promotions and opportunities to up-sell/cross-sell to distribute slow moving items, close-out items and special buy items. Team up with Territory Managers (average 10) to actively support their customers through regular, scheduled contact and drive sales performance with suggestive, persuasive selling. Support order guide maintenance in Edge and Customer shopping lists in US Foods.com Respond to customer and Territory Manager questions and requests (e.g., price information) in a timely manner, either by determining answer on your own or escalating to appropriate Market or Area resources (Operations, Category Management, Finance, Replenishment, etc.) or external vendors, as required. Maintain ownership of all follow up communication from escalated inquiries. Leverage proprietary US Foods systems and tools to quickly and accurately answer inquiries to provide insight. Systems and tools include, but is not limited to the following: US Foods On Line, Salesforce.com, Edge, PRISM, Retalix, Enterprise Product Search (EPS), Demand Communication Tool (DCT), SODS system for Special Orders, CDMR for Credit requests, Tandem – SMOI for Special Order Management, CES Quotes to support Equipment & Supply Sales Take personal responsibility for continued professional development. Attend department sales meetings, product trainings and cuttings to develop and grow product and vendor knowledge as required. Provide administrative support to Territory Managers and Sales Management to process credits, special orders, drop-ships, re-routing delivery days, will calls, etc. Respond to product receiving and pricing inquiries, ensuring accuracy and timeliness. Provide vacation/back-up coverage to Territory Managers and weekend coverage for all inbound Sales Coordinator calls. What You Bring to the Table High School diploma or equivalent required; Bachelor’s degree preferred. At least three (3) years of previous customer service experience required. Food service distribution experience preferred. Previous sales experience preferred, but not required. Working knowledge of CRM tools is a plus (especially if it’s Salesforce.com). Strong verbal communication and interpersonal skills and solid problem resolution ability required. Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products. Able to process multiple issues simultaneously, driving them to successful resolution. Working knowledge of Microsoft Word, Excel and Outlook required This role will also receive: overtime compensation Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: Grade: N08 Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $17 - $26 ***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status*** This site is ONLY for Associates of US Foods that are currently on a Leave of Absence. If you are NOT an Associate of US Foods on Leave - please visit our career site. If you are NOT an Associate at US Foods your application will automatically be declined. External Career Site Here is a listing of all of current Job Postings that are posted both externally AND internally. Please note, once you apply to an opportunity, you will immediately receive another task to complete the Internal Application questions. The answers to those questions will be routed to your Manager for review and approval. You will not be considered an applicant until the recruiter receives approval from your current manager.