Product Support Sales Representative (PSSR)

Job Overview As Product Support Sales Representative (PSSR), you will be responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory. This position is exempt and involves an annual base salary plus monthly commission. Benefits Medical, Dental, Vision, and Prescription Insurance Health Savings Account 401(k)/Roth Retirement Savings Plan with Company Match Participation in Annual Profit-Sharing Plan Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave) Gym Membership Reimbursement Program Family Scholarship Program Employee Assistance Program Virtual Mental Health & Tele Medicine Benefit Company Paid Life Insurance & Disability Benefits Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision) Job Requirements / Skills Personable, highly motivated, ethical problem solver who can adapt to all forces around customers, suppliers, manufacturers, and co-workers Valid driver's license and the ability to maintain an insurable driving record Excellent customer service skills Ability to take initiative and accomplish work with little supervision Effectively manages relationships both internally and externally Strong verbal and written communication skills Integrity, confidentiality, and discretion Excellent time management and organizational skills Capable of working with all levels of the organization Teamwork: cooperation and support of others within the company Education / Experience High School diploma required. Bachelor’s degree preferred and/or 5+ years of industry experience and/or training, or an equivalent combination of education and experience. Proficiency in Microsoft Office (Outlook, Word, Excel). Nature / Scope of Job Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching Must be able to travel on a regular basis, including overnight stays Demonstrate company core values and promote the mission and vision of the organization Follow all company policies, processes, procedures, and exercise safe work practices Effectively communicate with and establish relationships with assigned customers in South Central Montana, Northern Wyoming, and active coal mines in Eastern Montana Develop sales forecasts and business plans for each customer Utilize the company’s CRM system to track and maintain customer records Promote growth and increase sales activity for parts and service Identify new or additional opportunities for aftermarket sales Sell service programs Perform and coordinate market and opinion surveys Provide customers with quotes related to product support Perform machine inspections and evaluations Communicate progress of repair(s) to customer's equipment in the shop Assist in successfully negotiating and settling customer product support disputes Execute short and long‑term goals through good management and planning Modern Machinery is an Equal Opportunity Employer. #J-18808-Ljbffr