CCTV Security Officer - Automotive (Overnight)

CCTV Security Officer – Automotive (Overnight) Location: Securitas Operation Center (SOC) – Charlotte, NC Schedule: 10:00 PM – 6:00 AM (7 days/week coverage) The Remote Guarding Officer (RGO) – Manheim Dedicated Team is responsible for providing highly accurate, detail-oriented remote monitoring and incident response for Manheim automotive sites. This role is part of a specialized overnight team focused exclusively on a single client environment, requiring strong analytical thinking, multitasking ability, precision, and consistency in event handling and reporting. Unlike traditional guarding roles, this position does not require prior security or guarding experience , focusing instead on attention to detail, data accuracy, and the ability to effectively manage multiple tasks simultaneously while following structured processes without deviation . Key Responsibilities Monitor live video surveillance and alarm activity across Manheim sites Review and validate events using established SOPs and decision trees Accurately document all incidents, observations, and actions in real time Simultaneously manage multiple active events, alarms, and system inputs without loss of accuracy Perform detailed event analysis to determine appropriate response and escalation Execute remote deterrence actions (voice-downs, notifications, dispatch coordination) Ensure strict adherence to site-specific instructions and protocols Maintain high levels of data accuracy, reporting quality, and audit compliance Identify patterns, repeat issues, or inconsistencies and elevate appropriately Collaborate with SOC leadership, Mobile Dispatch, and client stakeholders Minimum Qualifications At Entry Additional qualifications may be specified and receive preference, depending upon the nature of the position. Technical Aptitude Computer literate Ability to type a minimum of 25 words per minute Proficiency in office software applications including Word, Excel, and Outlook Communication Skills Must be able to communicate effectively in English (speak, read, and write) Excellent verbal and written skills, including good grammar Clear, professional, and pleasant speaking voice and courteous telephone manner Ability to listen to calls and respond verbally while documenting in writing simultaneously Ability to deal with foreign accents and irate callers Customer Service Skills Strong customer service and results orientation Ability to interact effectively with both company and client representatives across all levels Remain calm and focused during emergency situations while making decisions in a fast-paced environment Previous call center experience is a plus Education/Experience: High School Diploma or GED required. Military, and/or law enforcement, and/or security background preferred with one to two years of customer service and administrative experience in an office setting or call center environment. Competencies Highly task and detail-oriented, dependable and reliable, and possess strong work ethic Knowledge of standard office procedures and practices Good organization and time management skills are essential characteristics utilized by this position Able to handle multiple priorities in a fast-paced environment Possess professional and positive demeanor Flexibility SOC operates 24 hours per day, 7 days a week, 365 days a year. Must have the ability to work shift times that are not normal business hours of operation May be required to work holidays Maintain excellent attendance Dependably report to work on time for assigned schedule Adaptable to schedule changes, which consist of more (or less) time flexibility Working Conditions and Physical/Mental Demands With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: Must undergo and meet company standards for background and reference checks, testing, and behavioral selection survey Maintain composure in dealing with clients, prospects, and staff in group settings and in situations requiring high performance and results Close vision, distance vision, and ability to adjust focus Regular talking and hearing Receive automatically connected phone calls from an ACD phone system Wear a headset throughout work shift Ability to monitor surveillance video for extended periods while working on a personal computer and maintaining focus on task Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. About Us Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits Include Retirement plan Employer-provided medical and dental coverage Company-paid life insurance Voluntary life and disability insurance Employee assistance plan Securitas Saves discount program Paid holidays Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members. About The Team Our Company Mission: Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises. Helpfulness As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job. #J-18808-Ljbffr Securitas Global Clients America