Assistant General Manager

Job Family: Operations Location: 6700 Woodlands Pkwy Unit 600 The Woodlands, TX 77382 Reports to: Managing Partner Position Overview We are looking for an Assistant General Manager who will be a key member of our leadership team and responsible for assisting the managing partner with daily club operations, including sales success, member satisfaction, and facility cleanliness at Crunch Fitness – Undefeated Tribe. Responsibilities Assist in recruiting, hiring, training, and developing a high‑performing Member Service Representative staff to maintain proper staffing levels at all times. Monitor scorecard performance of the staff to meet or exceed expected KPI standards. Lead by example by delivering personal and team performance targets. Manage team member performance standards, with ongoing development, training, and coaching. Impact member retention by doing whatever it takes to deliver the "Wow 10‑Member Experience". Assist and support the Managing Partner in areas such as scheduling and labor management, member service resolution with pace and empathy, resolving or escalating employee issues or concerns, lead generation and outreach efforts to impact new member sales, new member acquisition and integration into all services and programs offered, team member goal setting, development plans, regular staff meetings, supervise club asset management (inventory reconciliation, supply ordering, club‑related small equipment expenditures), and involvement and supervision of all front desk activities. Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with the Daily Cleaning Checklist and facility/equipment work order oversight. Utilize Crunch‑specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration. Ensure consistent compliance with all Crunch policies, procedures, and service standards. Qualifications 2 years of fitness and/or customer service‑oriented management experience preferred. Experience executing objectives quickly and effectively, including achieving required KPIs. Experience leading and/or supervising employees preferred. CPR/AED certification required (obtainable within 30 days of hire). Understanding of labor control, optional staffing levels, and overtime controls. Ability to maintain high standards at the gym. Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions. Clear communication skills, demonstrating confidence. Physical Requirements This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours. Education Requirements High school diploma or GED required. Bachelor’s degree preferred. Travel No travel required. Benefits PTO Subsidized health insurance coverage (health, dental, vision) for full‑time positions. Basic life and AD&D. HSA. Short‑term disability. Free gym membership. EQUAL OPPORTUNITY EMPLOYER UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Application Notes Please note that Crunch Fitness – Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship. #J-18808-Ljbffr