Customer Service Associate

Customer Service Representative CES We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category: Customer Service We are seeking a Customer Service Representative to join our fast-paced office serving the import and logistics community. This role provides customer support via phone and email, delivering accurate information, resolving issues, and ensuring exceptional customer service. Responsible for data entry into Safeway's Transportation Management System (Trinium). Responsible for daily customer communication related to US Customs exam container moves. Responsible to ensure no cargo is released prior to clearance of US Customs holds. Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers. Works directly with customer on obstacles that can arise due to terminal related delays and issues. Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email. Check driver documents for container and LCL pick ups at the CES Check system to ensure cargo is released/charges paid/freight release present Ensure trucking company is authorized to pick up chassis/ Receives chassis from outside truckers Communicates with SSL to resolve any issues Pay: $23.00 - $25.00 Position Requirements: Customer service and billing experience Strong problem-solving and conflict resolution skills Ability to multitask and prioritize responsibilities in a fast-paced environment Proficiency in Microsoft Outlook, Word, and Excel Strong attention to detail and accuracy Ability to learn and effectively utilize new software and systems Energetic, dependable, and team-oriented mindset Excellent verbal and written communication skills Ability to maintain a professional and courteous demeanor when interacting with customers Experience with Transportation Management Systems (TMS) and/or Warehouse Management Systems (WMS) preferred Full-Time/Part-Time: Full-Time Shift: Days Salary: $23.00- $25.00 Division: East Coast C.E.S. Inc.