NOC Engineer

About Us

Proofpoint is a global leader in human‑ and agent‑centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem‑solving
• Exceptional in execution and impact

The Role

As an Operations Engineer, you will be part of an international team that monitors and maintains more than 14,000 servers and 250 network devices located in more than 8 data centers worldwide. NOC Engineers troubleshoot and resolve routine and complex network, hardware, and OS issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems. Given the global nature of our business, our engineers work in a rotating shift pattern.

Work Schedule

7:00 AM – 6:00 PM (Eastern Time), four‑day workweek.

Your Day‑to‑Day

• Monitor internal and production systems and escalating/paging level two engineers.
• Work trouble tickets effectively and efficiently and engage Engineering, Support, QA, and other personnel in accordance with established processes and procedures.
• Document problem descriptions and provide detailed problem diagnosis with accuracy and in compliance with established practices.
• Review and update the status of problems in trouble‑ticketing system.
• Assist in maintaining operations documentation including support guides, knowledge base articles, and procedures.
• Participate in the transfer of information from one shift to the next.

What You Bring to the Team

• Previous experience working within a Network Operations Center (NOC) or Operations environment.
• Knowledge of Linux (command line).
• Experience with bash and/or Python or other Linux scripting/programming languages.
• Experience with monitoring tools (Nagios preferred) and familiarity with trouble‑ticketing systems (Jira, Lighthouse, Bugzilla, etc.) and troubleshooting Linux.
• Exceptional interpersonal, communication, initiative, and leadership abilities.
• Effective analytical, planning, organizational, and documentation skills.
• Proven ability to multitask and prioritize while under pressure.
• Experience working with Fortune Global 500, highly integrated, multi‑vendor ecosystems with OC‑to‑OC communications.
• Linux and/or MS certifications are an asset.
• US citizenship required.

Why Proofpoint?

We believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success—every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to View email address on click.appcast.io.

Benefits & Compensation

Consistent with Proofpoint values and applicable law, we provide compensation reflecting the cost of labor across several U.S. geographic markets. The actual offer will be based on the individual candidate. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well‑being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three‑week Work from Anywhere option.