Medical Office Receptionist/Care Coordinator

Gulf Coast Front Desk Receptionist / Care Team Coordinator

We are seeking a professional, organized Front Desk Receptionist / Care Team Coordinator to support patient-facing reception and daily healthcare office operations. This position coordinates appointments, follow-ups, patient communication, records, and administrative workflows to help clients and care teams stay informed, prepared, and supported. The ideal candidate combines excellent customer service with accurate documentation, confidentiality, and a calm, helpful approach.

Key Responsibilities

• Welcome patients and visitors, answer incoming calls, take messages, and direct inquiries to appropriate staff.
• Coordinate patient appointments, scheduling changes, follow-ups, and related care-team administrative workflows.
• Communicate courteously with patients, clients, and staff through telephone and other approved communication channels.
• Assist patients with check-in and general questions while referring clinical or specialized matters to appropriate team members.
• Enter, update, and maintain accurate patient, administrative, and applicable HR documentation within approved management systems.
• Organize electronic and physical records, prepare documents, type correspondence, and perform accurate data entry.
• Handle confidential patient and personnel information in accordance with applicable privacy requirements and office policies.
• Coordinate with care-team members to ensure information, records, and scheduling details are current and available.
• Support other front desk and administrative duties as assigned.

Required & Preferred Qualifications

• Prior medical office, healthcare reception, or other professional office experience; dental office experience is a plus.
• Strong customer service, telephone etiquette, patient communication, and organizational skills.
• Proficiency with Microsoft Office and comfort learning or using patient management software and electronic medical or health records (EMR/EHR).
• Familiarity with medical terminology, health insurance processes, and healthcare office regulations preferred.
• Accurate typing, data entry, recordkeeping, multitasking, and follow-through.
• Ability to maintain discretion and protect patient and employee confidentiality.

Work Environment & Compensation

• Healthcare office reception and administrative setting with frequent interaction with patients, visitors, and internal care teams.
• Pay starts at $18 per hour; actual compensation may depend on experience and qualifications.
• Approximately 40 hours per week; health insurance offered.