Nursing Director of Operations-Maternity and Nursing Support Services

The salary range for this position is $72.60 - $108.89 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose‑driven and committed to our mission to deliver world‑class care. Here, you’ll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you’ve been, and we support where you’re headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well‑Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well‑being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce‑led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part‑time)
• $10,000 Student Loan Repayment ($5,000 part‑time)
• $1,000 Professional Development per year ($500 part‑time)
• $250 Wellbeing Fund per year ($125 for part‑time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

The Director, Operations reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Director, Operations is accountable for planning, direction, management and supervision of a team or teams.

Responsibilities

• Responsible for meeting operational, financial and strategic goals for designated departments, divisions, programs, services and/or locations. Target quality improvement by reducing process variation, eliminating redundancy or implementing new technology. 24/7 accountability
• Accountable for the development, implementation and evaluation of staff/human resource information and processes to support clinical practice of nursing and care delivery, including utilization of current practice guidelines and standards.
• With manager input, recommend department goals to NM leaders. Communicate agreed upon goals and context to teams. Lead teams to outcomes that support the advancement of NM Strategic Plan.
• Evaluate the feasibility, coordination and implementation of new or revised systems, processes and procedures, to ensure compliance with established standards. Develop and implement, and/or work through managers to develop and implement policies and procedures, facilitate inter‑departmental processes and clarify and/or correct procedural questions/issues.
• Stay informed of current and emerging issues and trends for areas of accountability. Communicate and educate staff on requirements, changes, advances, opportunities, directions and projections for the future.
• Other duties as assigned.

Additional Responsibilities

Business expertise

• Knowledge of Joint Commission standards and all federal, state, and regulatory requirements.
• Ability to analyze data for decision making purposes and make data‑driven recommendations.
• Ability to create budgets in accordance with guidelines and balanced to targets.
• Ability to effectively apply the principles of change management while leading.
• Strong computing skills, including Microsoft Office applications and Outlook.
• Attentive to detail and reviews own and others’ work for accuracy.

Problem solving

• Encourages diverse perspectives and solutions, drawing from staff, peers, physicians, patients and other stakeholders.
• Establishes and maintains constructive lines of communication between the physicians and administration. This includes assessing physicians' needs, collecting feedback on issues/problems and effectively communicating appropriately.
• Demonstrates the ability to consistently establish appropriate departmental priorities.
• Serves as a role model and coach to others; builds partnerships and teams.
• Serves as an internal consultant to all levels of leadership in solving problems and planning interventions.

Interactions/interpersonal skills

• NMHC Performance Leadership Competencies (from performance management system)
• Exceptional verbal and written communication skills and the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers, internal and external to NM.
• Exudes confidence, professionalism, interest and optimism when leading others in the workplace; guided by the servant leadership philosophy.
• Ability to maintain confidentiality for patients and their families, as outlined in the Northwestern Memorial HealthCare Patient Confidentiality policy.

Qualifications

Required

• Master’s degree in a health care related field or bachelor's degree in nursing
• Five to ten years of clinical experience
• Current RN License or clinical license in the state in which the hospital resides (hospital setting)

Preferred

• Master’s degree in business, healthcare administration, Nursing or related field
• Three to five years of supervisory or management experience
• Three to five years of operational experience exhibiting increasing leadership responsibilities and capabilities
• Specialty certification preferred

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events.

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.