Client Manager

Client Manager – Teladoc Health Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. The Client Manager is primarily responsible for accounting service and relationship management of multiple accounts. The position requires an individual who can balance client support, strategic influence, and mobilize and motivate internal resources to resolve client issues. The Client Manager will develop and support retention strategies for an assigned client base; responsibilities include contract renewal and product expansion. This individual must be comfortable with quota, utilization support strategies such as benefit design and member communication strategies, and be able to convey the value Teladoc brings in terms of ROI, cost avoidance, population health management, and employee wellness. Responsibilities Relationship Management – Act as primary client interface: manage accounts, meet with clients, review results, ensure client satisfaction with Teladoc. Perform account review calls and face‑to‑face meetings to review value creation, reporting, additional training needs, project status, outstanding issues, and opportunities to integrate additional Teladoc services. Coordinate client administrative details with Operations, Finance, Legal, and IT. Cultivate and maintain positive relationships with clients. Ensure clients experience prompt and professional issue resolution. Manage internal and external stakeholders to maximize both retention and growth. Develop strategies to align client goals with Teladoc plan goals. Work with all functional areas to resolve client inquiries, problems, or complaints in a timely manner. Develop 12‑month client communication plans to drive utilization. Facilitate discussions to evaluate client satisfaction and performance against key metrics. Develop knowledge and actively seek current information about client’s organizational structure, products, services, and markets serviced. Manage the creation, distribution, and review of client reporting. Evaluate, approve, and manage special projects or requests, including determining feasibility, resource utilization, and ownership of project completion. Work closely with Sales to manage client needs and expectations. Provide internal management information to assist in the updating of monthly forecasts and billing. Use Salesforce database to log activities and sales opportunity management. Develop client relationships to support clients’ use for reference, speaker, and media requests. Revenue Generation – Maintain satisfied clients through consistent client support, direct renewal activities for assigned accounts, learn Teladoc product offerings and value propositions, and expand product offering or population covered to meet yearly sales quota. Qualifications Required Qualifications : 3–5 years in Healthcare Client Management and sales. Deadline pressure (fast‑paced work environment). Exceptional relationship building and problem‑solving skills. Excellent oral and written communication skills. Excellent analysis and organization skills. Proven sales record. Understanding of data and key metrics for client success. PC proficiency in MS Word, Excel, PowerPoint, Project, and Salesforce. Preferred Qualifications : Undergraduate degree preferred. Dedication and willingness to work hard, often under high production pressure. Ability to meet deadlines. Ability to follow written and verbal directions. Ability to work on multiple projects, define tasks, and assign priority levels with minimal supervision. Proactive, resourceful, strong team player. Ability to build internal relationships to support client management. Strategic thinking demonstrated by creative thinking and actions. Proficiency in using electronic tools for gathering and storing client information. Compensation and Benefits Base salary range: $80,000 – $90,000. Eligible for commission. Benefits (subject to eligibility requirements): Flexible Vacation Policy. 80 hours Paid Sick, Safe, and Caregiver Leave annually. Equal Opportunity Employer As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link. Our mission is to empower all people everywhere to live their healthiest lives. #J-18808-Ljbffr