Senior Business Systems Analyst

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We are a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services primarily in Maryland, DC, and Northern Virginia, and operate two national lending brands: Capital Bank Home Loans and OpenSky, a credit card division that services credit cards across all states. Capital Bank was named one of the “Best Banks to Work For” in the U.S. by American Banker for six of the last seven years. Position Purpose As a key player on the Technology Team, the Senior Business Systems Analyst drives delivery of strategic projects, new technical solutions, and technology initiatives by bridging business stakeholders and delivery teams. The role is anchored on three core capabilities: Working closely with technology teams (Project Management, Developer, Data, QA, Implementation, Vendor) to deliver new solutions and realize business value. Partnering with business leaders to understand problems, evaluate options, and articulate clear business cases. Translating needs into well‑defined business and functional requirements to enable predictable, high‑quality delivery. Position Responsibilities Business Partnership & Business Case Development Partner closely with business leaders and subject matter experts to understand objectives, pain points, risks, and opportunities. Facilitate discovery conversations to clarify problems, define desired outcomes, and evaluate solution options. Develop and articulate clear, structured business cases, including problem statements, scope, assumptions, benefits, risks, budget and success metrics. Support prioritization decisions by helping stakeholders understand trade‑offs, value, and delivery implications. Act as a trusted advisor to business partners throughout the lifecycle of initiatives. Requirements Gathering & Analysis Lead end‑to‑end requirements activities for complex initiatives, from discovery through delivery. Elicit, analyze, document, and validate business requirements, functional and non‑functional requirements, process flows, current and future state definitions, and data and reporting requirements. Translate business needs into clear, consumable artifacts (user stories, acceptance criteria, requirements documents) for engineering and delivery teams. Ensure requirements are traceable to business objectives and measurable outcomes. Manage scope and requirement changes, partnering with stakeholders to assess impact and make informed decisions. Lead engagement with stakeholders and facilitate delivery checkpoints and agile ceremonies as needed. Delivery & Cross‑Functional Collaboration Work closely with product managers, project managers, engineers, data teams, and QA to support successful execution. Serve as the primary point of clarity for business intent throughout delivery. Proactively identify gaps, risks, or ambiguities and drive resolution. Qualifications Bachelor’s degree required; advanced degree a plus. 6–10+ years of experience as a Business Analyst or Business Systems Analyst. Experience supporting technology‑enabled initiatives in financial services or other regulated environments preferred. Proven ability to translate business problems into clear business cases and actionable requirements. Strong experience partnering directly with business stakeholders at multiple levels. Experience working in financial services environments, exposure to core banking, digital banking, deposit and lending, CRM, integration, and data platforms. Familiarity with core banking systems (e.g., Fiserv), digital and online banking platforms (e.g., Q2), digital account opening platforms (e.g., MANTL), loan origination and credit platforms (e.g., Abrigo), integration and middleware solutions (e.g., MuleSoft), and cloud‑based data platforms and analytics environments (e.g., Azure, Snowflake). Experience translating business needs into vendor requirements and evaluating solution options. Ability to quickly learn new platforms and apply prior domain knowledge to unfamiliar technologies. Excellent written and verbal communication skills. Strong analytical, problem‑solving, and facilitation skills. Experience working in agile, waterfall, or hybrid delivery environments. Comfort operating independently in a fast‑paced, evolving environment. Technical Knowledge and Skills Strong technical fluency and the ability to provide direction and clarity across business and technology teams. Solid understanding of modern technology delivery environments, including application development, system integrations, APIs, data flows, platform‑based architectures, and cloud‑based or vendor‑hosted solutions. Experience understanding and discussing technical trade‑offs with engineering, data, and product teams. Experience defining functional and non‑functional requirements, including performance, security, scalability, and compliance considerations. Familiarity with agile and hybrid delivery models, backlog management, user stories, acceptance criteria, and iterative delivery. Comfort working with technical documentation, diagrams, and artifacts to support shared understanding across teams. Compensation Base Salary Range : $100,000 - $120,000 annually. Final determination is based on location, experience, skills, education, and qualifications. Additional Compensation : Yearly target bonus based on individual performance. Working Arrangements Hybrid role with the potential for 100% remote work for highly qualified candidates. Benefits Medical, dental, vision, company‑paid life insurance, disability insurance, and more. Company contributions to 401(k) regardless of your contribution. Paid parental leave, employee recognition program, leadership program, tuition reimbursement, employee bank checking account, and additional perks. Generous paid time off, paid holidays, and paid charity hours to support volunteer opportunities. Capital Bank, N.A. is an E-Verify, affirmative action, and equal opportunity employer. #J-18808-Ljbffr