Residential Fiber Technician

Job Description

Job Description

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

A Day in the Life as a Residential Fiber Technician

A Residential Fiber Technician at IdeaTek is a hardworking individual dedicated to connecting our communities through reliable fiber-to-the-home installations. Each day, you will perform independent residential installations and ensure prompt repairs for both internet and VoIP services.

This role requires a passion for problem-solving, as you will diagnose and resolve customer connectivity issues on-site. You will spend your day in the field throughout South Central Kansas, providing a friendly and knowledgeable in-home experience. Whether you are operating a bucket truck for aerial work or managing underground fiber drops, your focus will be on safety and delivering an outstanding customer experience.

Location

The individual in this role will support services and work in the field throughout South Central Kansas. Employees will travel to our Buhler, Kansas office for training, meetings, and equipment.

What You'll Do

Key responsibilities include:

• Perform independent fiber-to-the-home (FTTP) installations and ensure prompt repairs.
• Install and repair residential and business VoIP services to ensure high-quality communication.
• Diagnose and resolve customer connectivity and service problems accurately and efficiently.
• Provide an outstanding in-home/business customer experience through friendly, patient, and knowledgeable service regarding gateways and WiFi.
• Install service drops from the terminal to customer homes or businesses.
• Operate a bucket truck safely for aerial installations while strictly following DOT and OSHA safety guidelines.
• Maintain a working knowledge of aerial and underground fiber optic networks to ensure infrastructure integrity.

What We're Looking For

To be considered for this role, you'll need the following required qualifications:

• 2+ years of relevant work experience in a field-based technical role (e.g., installer, electrician, HVAC, or other low voltage work)
• Valid driver's license with no restrictions.
• Ability to work outdoors in various weather conditions and lift up to 80 lbs.
• Comfortable working in underground and aerial environments, including climbing ladders up to 32ft.
• Ability to enter and operate a bucket truck with a weight limit of 300 lbs.
• Flexible schedule with the ability to work an on-call rotation (nights/weekends/holidays) and regular Saturdays/Sundays.

What Will Help You Stand Out

• General knowledge of telecommunications services, including internet, wireless, and phone systems.
• Flexibility to work a Tuesday–Saturday schedule to meet community needs.

Desired Attributes 

Beyond qualifications, these attributes set our strongest team members apart:

• High aptitude for learning and a proactive approach to growing technical skills.
• High attention to detail and a deep commitment to quality workmanship.
• Strong sense of urgency and dedication to following through on all tasks.
• Excellent communication skills, both verbal and written.
• Adaptability to manage shifting priorities in a dynamic work environment.
• Safety-focused mindset, consistently adhering to all company safety protocols.

Why Work at Ideatek

IdeaTek offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:

• Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with individual performance.
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

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