Store Operations Manager - AVAILABILITY REQUIRED 6AM TO 12AM

New Seasons Market began in 2000 as a neighborhood market, a place where local communities can come together to connect with where their food comes from. A friendly, inviting place that honors its region’s farmers, ranchers, growers and makers.

Today we are part of Good Food Holdings; a collection of regional specialty grocers committed to serving our communities with the highest quality of products and great service, where our goal remains the same: to build community through good food. Accordingly, we seek skilled team members who share the same commitments and who appreciate the fact that New Seasons Market celebrates diverse backgrounds and experiences.

Job Title: Store Operations Manager
Department: Operations Manager
Job Region: Oregon / SW Washington
Reports-To: Store Manager
Exemption Status (typically): Non-Exempt
Requirements: As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business. Must complete and maintain any required food and work safety trainings/certifications.

About the role: Partners with store leadership team to manage store operations and staff, including financial stewardship, customer service, store conditions, merchandising, food safety, work safety, communication, hiring, training and performance management. Provides exceptional customer service and contributes to a positive and collaborative team environment. This is a management / leadership position. You are responsible for providing leadership in line with company values of equity, inclusiveness, and promoting a positive and progressive work environment in alignment with our company mission, vision, values and policies.

General Requirements:

• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions-oriented approach to problems or concerns.
• Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance.
• Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
• Builds trust and respect through dependability, organization and follow through.
• Promotes a collaborative team environment through recognition, leading by example and working alongside staff. Demonstrates approachability and fosters open communication. Creates an environment where staff are invested and encouraged to contribute ideas. Demonstrates a pro-active approach in resolving staff issues and conflicts. Demonstrates ability to adapt approach to different learning styles among staff.

Position Responsibilities:

• Manages and provides oversight to overall store operations. Assesses, prioritizes and delegates tasks and production. Prepares store for opening and closing.
• Directly manages Store Floaters, Store Operations Assistant Manager, Security Leads, Customer Service Clerks and Housekeeping staff.
• Responsible for scheduling and assigning Store Floaters according to requests and needs, to ensure adequate staffing in all departments.
• Ensures consistency of store conditions. Partners with management to ensure all areas of store are stocked, rotated, faced and adhere to merchandising standards and category schematics.
• Conducts regular store walks to ensure consistent store conditions, including appearance, cleanliness, product availability, and staffing and service levels.
• Monitors, identifies and acts on facility maintenance issues throughout the interior and exterior of the store. Acts as point person for facility issues. Works in partnership with Store Support Facilities team.
• Supports store leadership team in ensuring staff members follow policies and procedures.
• Handles safety and security issues as they occur in the store, utilizing judgment and company guidelines. Responsible for training department staff on store security procedures. Partners with functional area leader from Store Support to ensure adherence to current local, state, federal laws and company policies.
• Responds to staff and customer injuries, accidents and emergencies per company policy, including incident documentation and insurance notification in partnership with HR and Work Safety team.
• Responsible for training Operations staff on emergency procedures and preparedness.
• Addresses customer incidents relating to food safety and product quality, per company policy. Monitors and manages product recall process as needed.
• Assists in Receiving of product to store. Receives and unloads merchandise; checks quality, count and condition. Maintains professional vendor relationships.
• Plans for weekly ads, events and holidays using tools and reports. Works with store management to understand and respond to current store trends.
• Maintains the organization, rotation and cleanliness of store front and back stock areas. Stocks and rotates products with attention to product quality and expiration dates.
• Manages and provides oversight to all areas of the department. Directly manages all department staff, including performance management and review writing, scheduling, and providing ongoing training, coaching, development and feedback. Assesses, prioritizes and delegates tasks and production.
• Demonstrates an understanding of basic Human Resources concepts; works with resources at store level to increase knowledge. Establishes and maintains effective verbal and written communication systems.
• Tools and Equipment Used (not all inclusive): This position may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.

• This position works at a * medium level. Requiredfrequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.

• Frequently required to use hands and wrists for grabbing, twisting and pulling.
• Performs other tasks and duties as assigned.

*Medium means the worker can occasionally (1 – 33%) lift 50 pounds and can lift, push, pull, or carry objects weighing up to 25 pounds frequently (34 – 66%).

What you Bring as a Candidate:

• Previous customer service, food service, retail or grocery experience required.
• Knowledge of retail Operations programs and experience required.
• 2 + years previous supervisory or management experience required.

• Entry level to high level proficiency with MS Office. Working knowledge with POS, inventory or other retail specific software required.
• Skills to manage financial results, including labor, sales and profit margin.

Physical and Environmental Work Space: Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, depending on location may have stairs or elevators, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will offer reasonable accommodations to qualified applicants and employees with disabilities.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Benefits Information

All staff have access to our Employee Assistance Program (EAP) and our 30% staff shopping discount. Full-time, regular-status staff that regularly work 24 hours or more per week and have worked for 60 days are eligible for medical, dental, vision, pre-tax spending accounts, life, accidental death & dismemberment (AD&D), and disability benefits. Full-time, part-time, and temporary staff who have worked for 60 days and are at least 21 years of age may participate in the 401(k) program. Employees begin accruing PTO on their first day of employment; the amount they accrue depends on hours worked and tenure. Staff may be eligible for paid holidays, depending on schedule and tenure. Additional benefits include supplemental leave pay (such as parental or bereavement), a store incentive program based on financial & operational goals, paid time for volunteering at a 501(c)3 non-profit, discounts on some forms of public transportation, adoption assistance, and up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday.