District Service Quality Supervisor

Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada’s largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn .

When we say we’re the best, we’re not just tooting our own horn. We’re incredibly proud of the many awards we’ve won for shipping to, from, and within Canada.

Purolator International provides a “Best in Class” Total Rewards package to employees and their families.

• Medical & Prescription Drugs (80%+ premium paid by Employer)
• Employer Funded Health Savings Account (H.S.A)
• Dental and Vision plans
• Employer funded Short/Long Term Disability & Life Insurance
• Accident, Hospital & Critical Illness Plans
• Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
• Annual Bonus Incentive Plan
• Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
• Paid Holidays
• 100% Paid Extended Parental/Maternity Leave Program
• 100% subsidized pay Military/Reserves Leave Program
• Tuition Assistance
• Wellness Program
• Identify Theft Protection Discount Program
• Pet Insurance Discount Program

We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc.

Description

What will you be doing?

The District Quality Service Supervisor (DSQS) is a critical member of the Operations team. This position will report to the Sr. Manager of Operational Excellence and will have direct oversight of assigned operational branches with Warehouse Supervisors reporting into this role from various regions within the district. This DSQS supports all West District operational functions, including line haul, pickup, and delivery, while working closely with Transportation and other internal teams to ensure smooth, efficient daily operations.   The DSQS reports branch‑level operational metrics, including on‑time performance, cost per pound, linehaul utilization, and material‑handling costs, to the District Management team for consolidated reporting, analysis, root‑cause identification, and continuous improvement.  The DSQS will be analyzing branch-level operational information reports to look at root cause analysis and corrective action for continuous improvement. This position will assist with training, development and health & safety best practices. 

Where are you located?

Grapevine, TX

What are your hours?

Monday – Friday, 1st shift consisting of 37.5 weekly hours. 

Key Responsibilities

Day‑to‑Day Operations, Resolutions & Escalations

• Resolve customs‑clearance issues and support bonded‑shipment escalations with customers and brokers.
• Foster a culture of respect, trust, and effective issue resolution across operational and customer‑support teams.
• Facilitate and escalate after‑hours line‑haul issues.
• Support customer onboarding by participating in project teams to ensure successful launches.
• Maintain and report district on‑time performance and failure metrics to the Sr. Manager of Operational Excellence.
• Oversee dock operations and personnel in locations without a Warehouse Supervisor.
• Manage district Health & Safety programs.
• Lead performance management for multiple Supervisors.
• Monitor overtime and recommend staffing adjustments.
• Provide onsite operational and documentation support for first‑day shipping at new customer facilities.
• Conduct root‑cause analysis on recurring service issues.
• Provide operational coverage for district warehouses during vacations or training.
• Partner with the CRR Supervisor on customer‑related operational issues.
• Guide and support OSS staff with facility‑level problem resolution.
• Coordinate daily activities with agent partners from pickup through final delivery.

Continuous Improvement & Operational Excellence

• Analyze dock operations and recommend process improvements to enhance production and line‑haul performance.
• Ensure data, compliance and conduct facility audits.
• Improve warehouse production across district branches and support Warehouse Supervisors in meeting corporate metrics.
• Identify, plan, and implement continuous‑improvement initiatives.
• Support district lean‑process initiatives.

Performance Management & Development

• Set and monitor work goals, standards, and expectations for team members.
• Drive service‑quality initiatives and ensure compliance in areas such as warehouse production, hazmat, dangerous goods, and environmental health and safety.
• Communicate operational programs and policies to warehouse employees.
• Train and orient new warehouse staff on organizational policies, procedures, and performance expectations.

Working Conditions:

Work is performed under conditions that may require sustained visual or auditory focus, repetitive motions such as labeling, scanning, typing, and data entry, extended periods of standing or sitting, and occasional local travel with advance notice. The role also involves physical activity, including lifting, pushing, pulling, walking, and bending, as well as working in environments with varying temperature conditions.

Experience

Who are you?

• 2+ years of management or supervisory experience, including performance management, time management, employee engagement, customer retention, and issue resolution.

• 4+ years of operations and service experience, including receiving, weighing, measuring, scanning, labeling, and shipping while following all safety and security requirements.
• Certified forklift trainer/operator.
• Proficiency with MS Office (Word, PowerPoint, Excel, Teams), TMS or ERP tracking system, Salesforce.
• Customs compliance experience.

• Ability to travel including driving to various work and/or customer locations within the local markets, Corporate HQ in New York, and Canada.
• Fluency in English and Spanish (reading, writing, and speaking) is an asset and strongly preferred, but not required for this role 

Education

• High School Diploma plus work experience required.
• Bachelor’s Degree or equivalent work experience preferred.

Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences.

Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you require an accommodation during the recruitment process, we will work with you to meet your needs.

Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program

Any offer of employment is contingent upon the results of the Company’s lawful preemployment checks, which may include background and reference checks, in compliance with applicable federal, state and local law.