Mobile Device Administrator, Lead (NJUS)

Mobile Device Administrator, Lead

Company: NetJets Services, Inc. Area of Interest: Information Technology Location: Columbus, OH, US

Purpose of Position The Mobility Platform Engineer, Lead owns UEM platform architecture, automation, and enterprise mobility operations with an iOS-first strategy across all areas of Mobility for NetJets Globally, including Crew iPad Electronic Flight Bags. This role leads Workspace ONE UEM/Access architecture, identity-driven access (Okta), zero-touch enrollment, BYOD, and mobile security posture. The Lead drives reliability, compliance, automation, enterprise architecture and cross-team alignment to deliver secure and seamless end user driven mobility experiences.

Tasks and Responsibilities

• Own Workspace ONE UEM and Workspace ONE Access platform architecture, configuration, automation, monitoring, and Tier 3 escalation.
• Lead identity-driven mobility strategies integrating Okta and Workspace ONE Access for conditional access, device trust, Okta Fast Pass, and SSO.
• Drive an iOS-first mobility strategy including Apple Business Manager (ABM), ADE, Managed Apple IDs, supervision, update strategies (RSR), and leading adoption of Declarative Device Management.
• Design and operate BYOD using Apple User Enrollment with strong privacy, data separation, and containerized data loss prevention.
• Integrate Mobile Threat Defense (MTD) signals into compliance and conditional access workflows through Microsoft 365 - including proactive monitoring, and MDM enforced ongoing device compliance.
• Develop automation and Infrastructure-as-Code using UEM APIs, PowerShell, Python, and Bash.
• Own device lifecycle workflows including zero-touch provisioning, updates, refresh/retire, and deprovisioning.
• Partner with Cybersecurity, Risk, and Compliance to maintain CIS/NIST alignment and manage exceptions.
• Create and maintain technical standards, runbooks, and knowledge base materials; mentor junior engineers.
• Define and track mobility KPIs including enrollment success, compliance rate, time-to-remediate, and CSAT.
• Lead major incident response and root cause analysis for mobility platform issues.
• Manage vendor partnerships with Apple, Omnissa, Mobility managed service providers, and Okta.

Education Bachelor's in related field Certifications and Licenses Years of Experience 6-8 years of experience Core Competencies Adaptability Collaboration Curiosity Service-Oriented Strives For Positive Results Knowledge, Skills, Abilities and Other (KSAOs)

• Expert iOS/iPadOS management: ABM, ADE, Managed Apple IDs, supervision, User Enrollment, RSR, DDM.
• Expertise with Workspace ONE UEM and Workspace ONE Access.
• Advanced Okta identity integration including device trust, SAML/OIDC, MFA, contextual access policies.
• Familiarity with Okta Verify managed device enrollment and SSO profiles
• Demonstrated deep expertise in Applefirst enterprise mobility and identity integration (Workspace ONE Access + Okta or equivalent IDP).
• Scripting/automation proficiency (PowerShell, Python, Bash).
• Strong understanding of BYOD privacy architecture and data separation models utilizing Microsoft 365's MAM, conditional access, and ongoing compliance monitoring.
• Mobile Threat Defense understanding and integration experience.
• Knowledge of CIS/NIST mobile security baselines across
• Strong troubleshooting, communication, and mentorship skills.
• Continuous improvement mindset with KPI-driven execution.
• Knowledge of commercial or business Aviation a Plus but not required.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVE WELL —a comprehensive package to support your Mind, Body, and Life. Our comprehensive suite of benefits include: Medical, Dental, and Vision Healthcare Advocacy Employee Assistance Program Flexible Spending Accounts Health Savings Account with annual employer contribution Wellness Programs & Discounts Paid Time Off Parental Leave of Absence Life and Accident Insurance Voluntary benefits (financial protection plans) 401(k) plan, with 67% of every dollar you contribute matched by NetJets Short and Long-Term Disability Legal Plan Identity Theft Protection Plans Pet Insurance Family & Caregiving Support