Operations Specialist

Providing day-to-day operational support for program activities, the full-time Operations Specialist will manage customer applications and ensure compliance with program guidelines while working remotely from Pennsylvania. Key responsibilities Coordinate and document program activities, ensuring smooth delivery and communication Manage customer application processes from intake to completion, verifying accuracy and adherence to requirements Analyze data reports to derive insights and support internal audits and performance tracking Required qualifications 3-6 years of relevant industry experience Bachelor's degree preferred or equivalent work experience Proficiency in Microsoft Office, particularly Excel Strong process-oriented thinking with a focus on continuous improvement Ability to work independently and collaboratively with cross-functional teams