Customer Support Specialist

We are seeking a dedicated Customer Support Specialist to join our team. In this role, you will be the frontline point of contact for our customers, providing exceptional support through troubleshooting, sales assistance, and ongoing customer service. Your primary focus will be to ensure customer satisfaction by effectively resolving issues, guiding customers through product-related questions, and helping them find solutions that meet their needs. Salary: $24 - $26 per hour Shift: First Work Hours: 8 AM - 4 PM Education: High School Responsibilities Respond promptly and professionally to customer inquiries via phone, email, or chat. Troubleshoot and diagnose customer issues, providing clear and effective solutions. Assist customers with product-related questions and support their purchasing decisions. Maintain thorough knowledge of company products and services to provide accurate information. Document customer interactions and issue resolutions accurately in our CRM system. Follow up with customers to ensure issues are resolved and satisfaction is achieved. Collaborate with internal teams to elevate and resolve complex issues. Identify opportunities to promote additional products or services that meet customer needs. Contribute to continuous improvement of support processes and customer experience. Skills Customer support Follow-up Active Listening Empathy CRM ERP (1 year of experience is required) Telephone Etiquette Qualifications Years of experience: 0 years Experience level: Entry Level Experience Entry Level Education High School Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io. Benefits Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. #J-18808-Ljbffr Randstad