Customer Service Representative

GS Global Resources Job Opportunity

GS Global Resources, a growing distributor, manufacturer and systems integrator located in Mukwonago, WI is known nationally as a supplier of mobile and industrial hydraulic systems and electronic control systems.

GSGR places great value on satisfaction in the workplace, personal development, creativity, professional work, team work, and providing a safe working environment. Our company's success is based on the commitment of highly motivated and competent employees who actively shape the future of the company.

Job Responsibilities:

Coordinate sales efforts for accounts with Outside Sales Engineers by performing the following duties:

• Enter and coordinate customer orders to insure accuracy and timely delivery of products
• Answer customer calls inquiries timely via phone or email
• Gather part and price information and quote custom assemblies and components
• Expedite special orders and pricing with suppliers
• Monitor customer reports to proactively address concerns and on-time delivery
• Coordinate new project development/prototypes between multiple departments
• Balance account and workload priorities to meet customer deadlines
• Attend Production, ECO and new product meetings and update other departments on order status
• Assist Purchasing with component expedites
• Work with Sales and Buyers to organize and monitor stocking programs for customers to find appropriate levels to ensure timely delivery
• Enter and participate in resolution of Probtraks for customer delivery and quality issues

The Requirements for the Ideal Candidate Include:

Strong organizational skills and detail oriented

Outstanding interpersonal and written communication skills

Ability to problem solve in complex situations

High school diploma or equivalent work experience

3-5 years of customer service experience in a technical or manufacturing environment

Experience with O.E.M.'s is a plus.

Ability to multi-task in a fast paced environment

Strong computer skills

We Offer:

Wellness program your very own personal fitness coach! And onsite chiropractor!

Full tuition reimbursement for job-related courses

Medical, dental, vision, short and long-term disability, 401k match, paid time off and more

Sign-on, Retention, and Profit Sharing bonuses!