Quality Engineer

Job TitleIncumbent, under moderate supervision, is responsible for managing the quality/sustaining areas of products after commercial launch. Will interface with customers to manage all logging and tracking of issues including necessary software fixes, problems resulting from after market accessories, design problems, etc. Will define and implement processes for resolving issues and will be responsible for driving necessary resources for successful completion of resolution.Responsibilities:Interacts with all levels within organization and within customer organizations to identify and track product issues.Responsible for sustaining quality of post launch products through driving resources toward effective resolution of product failures or issues.Tracks performance of products by utilizing project management tools, methods, and scheduling.Creates processes and procedures to ensure and expedite resolution of product issues.Manages processes established by driving resources to ensure that quality of products are sustained.Qualifications:Bachelors Degree, from an accredited college or university, or equivalent work experience in the telecommunications industry.Should have a minimum of 3~5 years experience in a quality or wireless telecommunications position and long-term customer contact and relationship building.Must have experience setting up Quality/Sustaining engineering processes and procedures.Previous experience with OEM handset products, a combination of CDMA and GSM, and project/product management skills.Experience researching and resolving customer technical complaints and issues.Skills:Develop and maintain excellent working relationships with all assigned levels within and outside the company.Plan, organize and prioritize multiple complex assignments and projects.Read and interpret detailed and complex customer requirements.Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels, especially in sales and marketing, logistical or financial areas of clients, prospects, and Company.Work independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames.Bilingual (Korean and English)Pay Transparency: The typical base pay for this role across the U.S. is: $44.00 - $44.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying "STOP" to messages or by contacting View email address on click.appcast.io. For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy .