Service Delivery Director

Re:Build Manufacturing is a growing family of industrial and engineering businesses combining enabling technologies, operational superiority, and strategic M&A to build America’s next generation industrial company. At Re:Build we deploy deep expertise in engineering, operations management, and technology to supercharge the performance of our member companies. We leverage deep professional expertise and a candid, principled operating culture to drive differentiated outcomes. Ours is a fast-paced environment where individuals can stretch and be challenged to pursue their fullest potential. Re:Build was founded to pioneer a profitable model for the revitalization of US manufacturing. We’ve assembled a powerful set of complimentary capabilities and lines of business that enable us to pursue a wide range of end markets. Our acquired businesses are grounded in build-to-print and by-the-hour engineering and design services, and we’re leveraging their combined expertise to migrate to increasingly sophisticated program development and production, as well as the generation of our own products. Our unique set of capabilities lend themselves to highly complex systems and products, and we offer customers a range of services including product and systems design, automation, fabrication, assembly, and large volume contract manufacturing. Our customers span a wide array of industries including aerospace, defense, mobility, healthcare, pharma, biotech, clean tech, chemicals, energy, lifestyle, food production, and industrial equipment. Who we are looking for We are seeking a business leader with substantial commercial and operational experience who will own the complete lifecycle of large-scale programs ($10MM-$25MM+ annual revenue). The ideal candidate has proven experience managing complex engineering and manufacturing programs at multiple sites. They build relationships with customers and internal collaborators by showing results. They can influence and coordinate resources across organizational boundaries without direct authority. You should be comfortable making high-stakes decisions with incomplete information, navigating challenging customer situations, and building cohesive teams from diverse company resources. What you get to do The Program Delivery Director is responsible for owning and delivering complex, multi-site programmatic work aligned to a strategic customer. This role exists to ensure successful execution of engineering and production programs from concept through scaled manufacturing, managing complete P&L accountability and driving customer satisfaction. This position has full authority to direct dedicated program resources and coordinate across all Re:Build operating sites, and is accountable for program profitability, schedule performance, quality outcomes, and long-term customer relationships that protect and enable Re:Build's programmatic revenue growth. This position differs from traditional program management in that it requires business ownership and general management capabilities rather than project management. The Program Delivery Director runs the business management of a program, making tradeoff decisions, solving problems independently, and taking complete ownership of outcomes. Own complete program P&L - Manage all aspects of program financial performance including pricing, budgeting, cost control, and profitability from initial quote through production at scale Lead Integrated Program Leadership Team (IPLT) - Direct and coordinate Chief Program Engineer, Manufacturing Engineering Leader, Supply Chain Leader, Finance Leader, and Commercial Leader to ensure aligned execution Direct dedicated program resources - Manage designated resources from member companies during program assignments; manage their time and priorities during program execution Drive customer relationships - Serve as primary contact point and strategic collaborator with customers, particularly during blocking issues or critical decision points; navigate complex customer dynamics effectively Coordinate multi-site execution - Manage program activities across Re:Build operating sites, ensuring seamless coordination and eliminating friction between organizations Manage design-to-production transitions - Own the complete process from engineering through prototype, LRIP, and volume manufacturing, ensuring Manufacturing-Constrained Design (MCD) principles are applied Execute stage-gate processes - Drive programs through established gates (concept, design review, detailed design freeze, prototype validation, pilot run, production launch, post-launch review) with appropriate decision authority Resource planning and forecasting - Provide accurate forecasts of upcoming resource needs to Re:Build Services Resourcing Group; solidify engineer assignments for programs going under PO Identify and solve problems independently - Look for solutions to barriers preventing program success; make decisions and take action without waiting for direction Build and lead high-performing teams - Create urgency and accountability within program teams; develop coherent team culture across distributed resources Manage supply chain development - Oversee development of external supplier relationships, capacity assessment, and contract negotiations in coordination with Supply Chain Leader What you bring to the Team A Bachelor's degree or equivalent experience in Engineering, Business, or a related field is required. An MBA or advanced degree is preferred. The candidate should have 8-15+ years of progressive experience in program management, operations, or business leadership roles. Proven track record managing P&Ls of $10-$25MM+ and coordinating complex activities across multiple locations or business units. Hands-on experience taking products from engineering through production at scale. Strong customer-facing skills with ability to navigate executive-level relationships. Experience in aerospace, defense, contract manufacturing, or similar high-reliability industries strongly preferred. Education and/or Experience Bachelor's degree in Engineering, Business, or related technical field; MBA or advanced technical degree preferred 8-12 years of experience in general management, operations, or business management roles Proven track record managing complex programs involving both engineering and manufacturing across multiple organizations Experience with P&L responsibility for business units or programs of $10MM+ annual revenue Demonstrated success in customer-facing roles with demanding technical customers Experience in aerospace, defense, industrial manufacturing, or related industries preferred Project management software (MS Project, Smartsheet, or similar) ERP systems (NetSuite or similar manufacturing ERP platforms) Microsoft Office Suite (Excel financial modeling, PowerPoint for executive presentations) Collaboration tools (Teams, Slack, SharePoint) CAD/PLM systems familiarity (SolidWorks, PDM systems) Financial reporting and analysis tools This person will sit in our Framingham, MA, New Kensington, PA or Rock Hill, SC location. Export Control Requirement Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. The base salary range for this position is $151,436.00 – $252,393.00 per year. This range represents the Company’s good faith estimate of the base compensation for this role at the time of posting. Actual compensation will be determined based on several factors, including but not limited to relevant experience, skills, qualifications, internal equity, and geographic location. In addition to base salary, this role may be eligible for annual incentive compensation and/or long-term incentives, subject to Company plans. The Company offers a comprehensive benefits package including medical, dental, vision, retirement, paid time off, and other benefits. The BIG payoff We are a company who is going to make a difference in the industries and the communities in which we choose to operate. We want to work with people that reflect the communities in which we operate Re:Build Manufacturing is proud to be an Equal Employment Opportunity and Affiliation Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. Re:Build is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at View email address on click.appcast.io or you may call us at View phone number on click.appcast.io. #J-18808-Ljbffr