Medical Scribe

Medical Scribe (Clinical Informatics Specialist)

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At Oak Street Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

Company: Oak Street Health

Location: 103 Country Club Dr, Fayetteville, NC 28301

Role Description

At Oak Street Health, Clinical Informatics Specialists (CIS), or Medical Scribes, serve as vital clinical documentation assistants, supporting our primary care providers. Each Scribe is paired with a single provider, joining them in the exam room, during team huddles, and conducting post-visit summaries to ensure accurate, specific, and timely documentation.

Our Scribes receive extensive training to become experts in our value-based care model, ICD-10 and CPT coding, electronic medical records, and population health. Their contributions allow our interdisciplinary team to proactively identify and help close care gaps, provide preventative measures for chronic conditions, and provide great patient experiences.

This role is designed for individuals seeking significant clinical exposure, particularly those on a pre-med or healthcare administration track. Because providers and patients rely heavily on this partnership, successful candidates should expect a 1 - 2 year commitment. This opportunity offers an immersive, paid position to gain clinical experience, chronic disease management, and a deep understanding of patient care workflows before advancing to MD, PA, Nursing, or other professional healthcare programs.

Responsibilities

• Documenting Patient Encounters 80%
• Joining the provider in the exam room to observe patient visits
• Documenting patient encounters in a structured note, including the history of the present illness, assessment, plan, and physical exam
• Assigning appropriate CPT and ICD-10 codes
• Preparing After Visit Summaries
• Consulting with provider to ensure accurate and specific documentation
• Clinical Documentation Improvement 10%
• Requesting and reviewing medical records
• Leveraging Oak Street's population health tools to support clinical documentation improvement
• Preparing for and supporting Daily Huddles and Clinical Documentation Reviews
• Consulting with provider on clinical documentation opportunities
• Administrative support for your provider and care team 10%
• Placing orders and referrals
• Addressing tasks
• Supporting the care team with additional responsibilities related to clinical documentation
• Other administrative duties as assigned

What We're Looking For

Required:

• Minimum typing speed of 55 WPM, though 70+ WPM is strongly preferred.
• Must be able to commit a minimum of 1 year to the position, though 2 or more years is strongly preferred.
• Excellent job attendance, including the ability to work in-person within the clinic for approximately 40-45 hours per week, with predictable hours and break times. This is a full-time position - we do not offer any part-time Scribe positions at this time.
• Advanced listening and communication skills.
• Strong computer literacy and ability to learn new technical processes.
• Ability to work well on your own as a self-starter, as well as the willingness to take direction and be a member of the team.
• Ability to adapt to new workflows and to quickly learn new concepts and skills, especially when working with a paired provider's processes and procedures.
• Compliance with hospital and Oak Street Health policies, including HIPAA.
• Must be able to remain in a stationary upright position or move about the work area for approximately 6 to 7 hours of an 8-hour workday to perform core operational duties. We are committed to providing reasonable accommodations to qualified individuals. If you require an accommodation, please let us know during the application process.
• US work authorization.

Strongly Preferred:

• Recent graduate or current student of a Healthcare-based degree program, with an interest in obtaining an administrative position that can further career goals. This role is not a hands-on patient care position.
• Experience within a role that required detail-orientation and high levels of accuracy is strongly preferred. This can be research and/or laboratory opportunities, transcription or scribe positions, etc.
• Knowledge of medical terminology and common medications.
• Prior clinical experience, including shadowing and/or volunteering.

Preferred Qualifications

• Fluency in another language is not required, but is a plus when it comes to connecting with our diverse patient communities.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.