L3 Support Tech Deskside

Perform Pre‑Shift Checks across GALC, IC​S, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts. Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix). Support preventative maintenance for power and HVAC systems. Conduct weekly checks of plant floor network, data center, and telecom infrastructure. Perform monthly wireless network audits to identify interference and perform remediation. Monitor ANDON systems, GALC alerts, and network monitoring tools (PRTG, DNAC, etc.). Monitor Teams PMI chat for posted issues that may impact production. Network, Power, and Cabling Support Coordinate and manage installation and break/fix of network drops and power connections. Support CTASKs related to approved Change Requests. Perform Telecom Room inspections, reviewing power, temperature, and required daily checklists. Perform network and telecom maintenance, troubleshooting, switch installation, and port activations. Perform hardware comfort checks prior to asset moves, adds, or changes. Execute hot swap operations on mission‑critical equipment. Provide escalation support to L2 Production Support and assist with 1TS incidents. Support user administration and file/folder access requests. Perform inventory audits of IT equipment. Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation. Provide support for 4i services as required. Escort external vendors throughout data centers, computer rooms, and production areas for installations and maintenance. Coordinate repairs and maintenance activities with external vendors and internal maintenance teams. Provide onsite presence for INCs or CTASKs requiring hands‑on troubleshooting or monitoring. Documentation & Compliance Create, organize, standardize, and maintain documentation for L3 processes and activities. Obtain review and approval from Toyota Senior Analysts for standardized work. Create and submit 1TS RFCs for L3‑managed site activities. Support local and regional projects involving infrastructure and/or application deployments, refreshes, server rack configurations, and upgrades. Serve as first point of contact (POC) for production and L2 escalations. Monitor PMI chat, email, text, and infrastructure alerts (PRTG, SCOM Site Scan, Nagios, SYSMON, DNAC). Monitor 1TS for P1–P3 incidents and take appropriate action. Follow P1/P2 escalation procedures. Provide On‑Call support for L2 production, weekend activities, and ITS P1–P3 incidents. Provide onsite support for CTASKs or incidents requiring hands‑on troubleshooting or vendor engagement. Support planned non‑production activities such as plant shutdowns Requirements On premises Server admin experience - Windows and Linux Strong networking experience - Robots rely heavily on the network. Application-specific support - Basic application troubleshooting. AMR Technologies (MIR, Autoguide, Omron, JBT, Creform, OTTO, AIUT/Aformic, Bastian Automation) Strong understanding of operating systems (Windows and Linux, application software, development and support processes, and end‑user device support. Proficient understanding of the OSI layer, TCP/IP protocols and their use‑cases. Network administration. Familiarity with cloud computing. Problem‑solving skills. Analytical skills. Excellent communication skills, written and verbal #J-18808-Ljbffr