Senior Associate, Product Training

About the role Viessmann is expanding into the HVAC industry by offering hot water and chilled water equipment through Air-to-Water and Ground Source technologies. The goal of this position is to establish yourself as a top instructor in the HVAC industry through your ability to convey product education and training information in an engaging, informative manner. Key Responsibilities Continuously study Viessmann product information to strengthen technical knowledge and support your competency to be a product/subject matter expert and provide high‑quality educational trainings. Cover products in the following categories – in residential and/or light commercial applications: Condensing boilers, Air‑to‑Water Heat Pumps, Ground Source Heat Pumps, Air‑to‑Air Heat Pumps, DHW Production. Conduct engaging, adult‑learning presentations and hands‑on training sessions in Academy classrooms and training labs, as well as trainings at customer or “in‑territory” training locations. Develop an effective instructional style that supports increased attendance from both new and returning customers and guaranteed attendee retention. Serve as a key contributor to Academy curriculum development and maintenance, including curriculum presentations, hands‑on training exercises, and supporting class material. Collaborate regularly with other team members to ensure curriculum remains current, including updates related to product changes and enhancements. Create and deliver training webinars and step‑by‑step instructional videos for online publication and distribution to the sales organization and customer base. Maintain training labs, including daily cleanup after a training class, replacement parts when needed, ensuring all equipment is workable and ready for attendee usage. Assist with planning and restructuring of the Academy hands‑on training labs, as needed. Oversee and support Infomobile maintenance checks, transport of the vehicle to maintenance appointments and annual servicing of the installed Viessmann equipment. Perform additional duties and special assignments as required during the business year. Required Qualifications High school diploma/GED. 5+ years of experience in residential and/or commercial HVAC/R. Ability to travel throughout the US and Canada for on‑site training or other training‑related requests – 25‑50% of the time, or as business requires. Preferred Qualifications Public speaking or teaching experience with adult HVAC education. Self‑motivated and committed to continuously building the knowledge and skills needed to grow into this role. Experience with Microsoft PowerPoint or Google Slides presentation creation. Analytical thinking, creative and systematic working habits, and demonstration of leadership and an outgoing personality. Problem‑solving oriented outlook, willingness to take initiative in overcoming challenges and obstacles. Outstanding communication skills, including the ability to read an audience/class. Strong organizational and interpersonal skills. Ability to take constructive criticism and feedback in a positive way and use it as motivation to develop your skills further. Tradesperson licensing for gas fitter and/or refrigeration would be an asset. Pay Range The annual salary for this position is between $64,500.00 and $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation The position may be entitled to short‑term cash incentives, subject to plan requirements. Benefits Health Care Benefits : Medical, Dental, Vision; Wellness incentives. Retirement Benefits . Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation. Disability : Short‑term and long‑term disability. Life Insurance and Accidental Death and Dismemberment . Tax‑Advantaged Accounts : Health Savings Account; Health Care Spending Account; Dependent Care Spending Account. Tuition Assistance . Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. #J-18808-Ljbffr Carrier Global Corporation