Senior Program Manager, Product Operations

Role overview MoonPay's Senior Program Manager in Product Operations joins the Product Operations team working cross-functionally with senior leaders, focusing on high-impact strategic projects and analysis; the work is to identify, structure, and act on the most challenging strategic and operational opportunities, and to use AI to build scalable systems and processes that multiply impact; the role supports United States Eastern hours, remote or hybrid out of the New York office, but the original posting states it will be hybrid and will require spending some portion of time in the office. Responsibilities Proactively surface and prioritize high-impact strategic and operational opportunities and own them end-to-end from scoping through execution Work cross-functionally with product, engineering, and go-to-market leaders to define and implement strategy across all MoonPay products, driving increased value for users, customers, and the business Structure complex, ambiguous strategic problems for the leadership team, defining clear hypotheses and building business cases and quantitative models that inform and influence the approach Work closely with cross-functional leaders to define and manage key drivers of business performance, identifying areas of opportunity and incorporating them into the work Develop a comprehensive understanding of competitive positioning by using, assessing, and developing insights about peer businesses to inform recommendations Deeply understand MoonPay customers and the broader market landscape to uncover insights that inform recommendations Use AI tools and drive automation to create scalable solutions that combine a broad vision for what is possible with an understanding of the practical demands that constrain them Qualifications Five or more years leading complex cross-functional programs across Product, Engineering, and business teams in high-growth crypto, fintech, financial services, or technology environments Exceptional communication skills: able to explain the why, set the stage, and bring people along, including senior stakeholders across Product, Engineering, Legal, Compliance, Risk, IT and Security, Finance, Data, and go-to-market teams, without direct authority, and teams resistant to adding process Thrives in ambiguity: strong on operational planning, dependency management, risk mitigation, and program governance in fast-moving, shifting environments An upstream problem-solver who shapes initiatives before they become execution risk, structuring ambiguous, high-impact work from concept through delivery with measurable outcomes Strong analytical instincts, using data, business context, and quantitative analysis to drive prioritization and operational decisions Proven at building scalable processes, workflows, governance models, and automation systems that improve execution velocity without feeling like overhead Fluent in AI tools and automation platforms, actively applying them to improve productivity, reporting, and execution, and continuing to push as the tooling evolves Application conditions Locations supported are United States Eastern hours, remote or hybrid out of the New York office; the original posting states this role will be hybrid and will require spending some portion of time in the office, so it should not be read as fully remote Remote does not imply worldwide eligibility; residency, work authorization, and time zone requirements in the original posting apply The original posting states the requirement list is indicative, and applicants who feel they are only a partial match are still welcome to apply Preferred qualifications Experience building business cases and quantitative models for senior leadership Experience with programs in high-growth crypto or fintech environments Compensation and benefits The original posting states a competitive salary package and an equity package for all employees; exact terms are as stated in the original posting Benefits listed in the original posting include flexible time off, an end-of-year company-wide recharge period, birthday leave, enhanced parental leave, a remote working allowance, a home office setup allowance, and an annual training budget; exact terms are as stated in the original posting What this role focuses on The key point is not executing projects defined by others: the role finds opportunities, structures problems, builds the case, and carries projects from concept to measurable delivery AI is the default operating mode here: it is used to build scalable systems and processes that multiply impact, not as decoration Without direct authority, communication and agenda-setting matter as much as analysis when moving senior stakeholders Application preparation (editorial suggestions) Prepare a cross-functional program case taken from concept to delivery, explaining hypotheses, quantitative models, dependencies, and measurable outcomes Prepare an example of using AI tools to build a scalable process that improved execution speed without feeling like overhead Check the hybrid requirement: confirm you can spend part of your time in the New York office, and check the United States Eastern time working arrangement Source job listing. Remote does not imply worldwide eligibility; confirm residency, time zone, language and work authorization on the original page. About MoonPay MoonPay is for builders with something to prove. This isn't a "work on cool crypto stuff" company. It's a high-standards, high-velocity, high-accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend. 30M+ customers and 500+ ecosystem partners run on us. Licensed in the U.S. Regulated across the UK, EU, Canada, and Australia. AI is the default operating mode here. It's woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters. You'll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together. The bar is high. The pace is real. We're building for what's next, for humans and agents. Recent recognition: Forbes' America's Best Startup Employers 2026 . 2nd in Crypto Services on Fortune's inaugural Crypto 100 The Sunday Times Best Places to Work two years running Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot. Locations Supported US Eastern Hours, Remote or Hybrid out of our NY office This role will be hybrid, and will require you to spend some portion of your time in our office in one of these locations. About the Opportunity In this role, you will be joining the Product Operations team working cross-functionally to partner with senior leaders across the company, focusing on high-impact strategic projects and analysis. You'll work hand-in-hand with leaders to identify, structure, and act on the most challenging strategic and operational opportunities impacting our business. And you’ll use AI to build scalable systems and processes that multiply your impact. What you will do… Proactively surface and prioritize high-impact strategic and operational opportunities and own them end-to-end from scoping through execution Work cross-functionally with product, engineering, and go-to-market leaders to define and implement strategy across all MoonPay products, driving increased value for our users, our customers, and our business Structure complex, ambiguous strategic problems for the MoonPay leadership team, defining clear hypotheses and building business cases and quantitative models that will inform and influence our approach Work closely with cross-functional leaders to define and manage key drivers of business performance, identifying areas of opportunity and incorporating them into your work Develop a comprehensive understanding of our competitive positioning by using, assessing, and developing insights about peer businesses to inform your recommendations Deeply understand MoonPay customers and the broader market landscape to uncover insights that inform your recommendations Use AI tools and drive automation to create scalable solutions that combine a broad vision for what is possible with an understanding of the practical demands that constrain them About You The right candidate for this role is enthusiastic about creating stellar customer experiences and building a world class team. You are detail oriented, with a desire to continuously improve operational processes. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organization. You are passionate about streamlining complex programs, mentoring high performers and enjoy being a culture carrier for your organization. 5+ years leading complex cross-functional programs across Product / Engineering and business (Legal, Compliance, IT / Security, Finance, Operations, etc.) teams in high-growth crypto, fintech, financial services, or technology environments Exceptional communicator who can explain the why, set the stage, and bring people along - including senior stakeholders across Product, Engineering, Legal, Compliance, Risk, IT/Security, Finance, Data, and GTM without direct authority, and teams resistant to adding process Thrives in ambiguity: strong on operational planning, dependency management, risk mitigation, and program governance in fast-moving, shifting environments Upstream problem-solver who shapes initiatives before they become execution risk - structuring ambiguous, high-impact work from concept through delivery with measurable outcomes Strong analytical instincts; uses data, business context, and quantitative analysis to drive prioritization and operational decisions Proven at building scalable processes, workflows, governance models, and automation systems that improve execution velocity without feeling like overhead Fluent in AI tools and automation platforms; actively applies them to improve productivity, reporting, and execution - and keeps pushing as the tooling evolves Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and we would still love to hear from you even if you feel that we are only a 75% match. Skills can be learned, diversity cannot. Benefits & Perks Competitive salary package Equity package: financial freedom starts with our employees, so all employees have ownership at MoonPay Pay-for-performance equity bonus: those who drive outsized outcomes receive outsized rewards Moonshot award: we honor exceptional impact. 20 employees a year, each earning a $250,000 equity grant Pension: employer contributions from day one Employee referral program: refer great people, earn 10K in USDC Flexible Time Off: choose when to work and when to switch off Recharge Period: end-of-year company-wide time off to rest and reset Birthday leave: take the day off to celebrate you Enhanced parental leave: more time with family, no second thought Hybrid working schedule: work fully remotely or from your nearest Moonbase Commuter benefits: public transport to and from the office Private healthcare benefits: to protect you and your loved ones Wellhub wellness membership: access to gyms, studios, classes, and wellness apps in one membership Enterprise access to the latest AI tools: Claude, ChatGPT, Gemini and whatever's next Lunch credit: meals covered on the days you're in the office Home office setup allowance: build the home office of your dreams Remote working allowance: those working fully remote get a little extra for utilities Monthly product budget and zero-fee crypto transactions $1,000 Annual training budget: we support your learning journey High Potential Program: structured development, mentorship, and stretch opportunities Regular remote company offsites: high-impact in-person sessions and hackathons

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