Remote IT Ticket Quality & Standards Analyst

$25 per hour

Riverside Recruiting

Riverside Recruiting is seeking an IT Ticket Quality Specialist for a 100% remote, long-term contract. The role pays $25/hour (W2), with 40 hours per week, billed weekly via FoxHire, and focuses on reviewing Zendesk tickets for accuracy and data cleanliness. You will standardize ticket titles, validate classifications, ensure proper routing, link correct knowledge-base articles, and identify root causes and recurring issues for continuous improvement across IT operations. #J-18808-Ljbffr

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Vacancy posted 1 day ago

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