Technical Product Owner with retail or E-commerce or restaurant Experience

Role :- Technical Product Owner with retail or E-commerce or restaurant Experience

Location :- Louisville, KY (Hybrid) (on site Tuesday and Thursday )

Job Description :

Key Responsibilities

** Product & Backlog Management**

• Support and contribute to the product roadmap for internal developer platforms (CI/CD (Continuous Integration/Continuous Deployment), infrastructure, observability, automation tools) supporting US.
• Own and manage the product backlog, translating customer needs into clear epics, user stories, and acceptance criteria.
• Track and report on product metrics such as adoption, user satisfaction, operational efficiency, and productivity indicators.
• Communicate product updates, prioritization decisions, and progress to cross-functional stakeholders.
• Support planning, intake, and capacity management activities for platform initiatives.

**Stakeholder Engagement**:

• Gather and represent feedback from internal engineering teams through interviews, surveys, office hours, and ongoing engagement.
• Partner closely with engineering teams (SRE (Site Reliability Engineering), DevOps, Solutions Architecture) to balance product priorities with technical execution.

-**Platform Adoption & Automation**

- Support adoption of platform capabilities through customer-focused prioritization and clear communication.

- Contribute to self-service and automation initiatives that reduce manual support work and improve developer efficiency.

• Required Qualifications:
• 1–2+ years of experience in product management or technical product ownership.
• ~3 years of experience working on technical products for technical users (engineers, developers, IT teams).
• Experience owning and managing a product backlog in an Agile environment.
• Experience with user research, requirements gathering, and translating needs into product deliverables.
• Familiarity with product metrics and measuring adoption or outcomes.
• Ability to collaborate effectively with engineering and cross-functional stakeholders.
• Bachelor's degree in any field (technical degree preferred but not required).

Preferred Qualifications:

- Experience with developer tools, internal platforms, or infrastructure-related products.

- Familiarity with CI/CD pipelines, cloud infrastructure, DevOps, or SRE concepts.

- Exposure to automation, self-service platforms, or workflow tooling.

- Technical background or prior hands-on experience working closely with engineers.

- Experience contributing to developer experience or productivity initiatives.

- Product management certifications or formal product training.

- Experience in a consumer-scale digital platform environment such as QSR (Quick Service Restaurant), retail, or high-transaction systems.

- Familiarity with restaurant technology or POS (Point of Sale) systems.