The Path Registrar

Overview About Sheridan Memorial Hospital: At Sheridan Memorial Hospital, we rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. We have over 850 employees and 100+ providers across 25 specialties, dedicated to exceptional, patient-centered care. Located in northern Wyoming in the Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. We combine cutting-edge technology with a collaborative, innovative culture and value skills, growth, and meaningful impact. Apply today to be part of Sheridan Memorial Hospital’s mission of excellence. Benefits Medical, Dental, and Vision Insurance Low deductibles and out-of-pocket costs Coverage begins the month after you start Tuition Assistance: available after one year of employment Retirement Match: 6% with full vesting after 3 years Generous PTO and Sick Time Employer-Paid Life Insurance Short-Term Disability Coverage Employee Assistance Program (EAP) Benefits and eligibility vary by position; exclusions may apply. Job Summary The Registrar serves as the primary point of contact for patients, visitors, caregivers, and community members presenting to The Path Behavioral Health Center for outpatient clinic appointments, crisis stabilization services, and related behavioral health care needs. This role creates a welcoming, safe, and supportive environment while coordinating patient access functions including registration, scheduling, demographic and insurance verification, and communication with clinical teams. The Registrar supports Sheridan Memorial Hospital’s Revenue Cycle Team through accurate and efficient collection of patient information while maintaining professionalism, confidentiality, and excellent customer service in all interactions. Essential Duties Creates a positive impression for each patient, family member, visitor, or staff while performing pre-registration, registration, routing, or escorting. Accurately gathers necessary demographic, emergency, and insurance information for pre-registration/registration on all patients. Uses courteous and professional telephone techniques and interpersonal skills to establish rapport with patients, physicians, and hospital staff, promoting excellent customer service in every interaction. Schedules patients for behavioral health clinic appointments. Performs activities with knowledge of the hospital's mission, values, regulatory requirements, payer requirements, EMTALA, HIPAA privacy and security, revenue cycle procedures, and hospital policies. Explains consent forms, Patient Rights forms, and other hospital documentation as needed and obtains signatures; responds to questions professionally. Performs financial clearance processes, including eligibility, address, and insurance verification with professional service. Demonstrates knowledge of the EMR, correctly scans documentation, and escalates incorrect documentation to appropriate personnel. Maintains a professional atmosphere for patients, family members, and staff. Proactively seeks solutions to address patient issues and concerns; offers assistance without prompting and participates in performance improvement. Escorts patients, family, caregivers, and guests as necessary and provides assistance to patients who require it. Conducts limited cashiering duties, including receipt of patient payments, processing petty cash reimbursements, and providing change. Communicates with referring providers, clinical departments, and/or appropriate personnel to exchange information for reimbursement of services. Ability to work any day of the week, including holidays, to accommodate customer service needs. Position Qualifications – Education, Experience, & Licensure High school diploma or GED. Minimum six months of customer service experience preferred. Knowledge of insurances and healthcare billing preferred. Keyboarding, filing, office procedures and/or experience preferred. De-escalation training obtained within 1 year. Additional Skills Strong communication, customer service, and professional phone skills. Proficient in Microsoft Office and EMR systems. Ability to multitask, prioritize, and maintain accuracy in a fast-paced environment. Sound judgment, problem-solving, organization, and attention to detail. Maintains confidentiality and professionalism in stressful situations. Knowledge of medical terminology, registration processes, and hospital procedures preferred. Ability to build positive working relationships with patients, families, providers, and staff. Specific demands not listed: Possible exposure to blood and/or body fluids/infectious disease/hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals/specimens and latex products. Pre-employment drug and alcohol screening is required. Sheridan Memorial Hospital is an equal opportunity/affirmative action employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, sex, national origin, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here #J-18808-Ljbffr