Customer Service / Dispatcher

Customer Service RepresentativeThe primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.ResponsibilitiesTake incoming customer requests for service and supplies and inputs data into E-AutoPrioritizes calls and dispatch information to the appropriate technician in designated areaSchedules service calls and preventative maintenance for technicians based on priority, location, and type of equipmentProcess auto replenishment orders for supplies for specific customersAudit and process delivery schedules daily for next day delivery/removal of equipmentPerform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possibleAdditional duties as assignedJob Related DimensionsStrong communication skills – both verbal and writtenWorking knowledge of MS Office to include Word, Excel and OutlookData entry skills with an attention to detailMust reflect the highest priority emphasis on customer service and satisfactionRequires the ability to multi-task in a fast-paced environmentQualificationsHS Diploma or GEDPhysical Demands & Work EnvironmentAbility to sit at desk for prolonged periods of time.Ability to talk on the phone and work with various computer tools and applications.Ability to type and compose written communication in various forms.Ability to lift 20+lbs on occasion.