Senior Field Service Representative

Senior Field Service Representative

Everforth ECS is seeking a Senior Field Service Representative based in Doral, FL to lead combatant command integration work.

Everforth ECS seeks a Senior Field Service Representative to support the development, integration and improvement of Artificial Intelligence (AI) and Cloud Solutions for a DoD Customer, with emphasis on the betterment of AI & human teaming in targeting workflows across a combatant command enterprise.

The candidate assists in managing a multi-faceted, dynamic project at the leading edge of the operational AI initiative and serves as a local deputy for the Project Manager who administers the portfolio. The candidate has experience successfully executing projects in a complex and uncertain environment. The candidate is proficient in the collection and curation of information from various user bases to drive critical AI model improvements and user interface (UI) workflow enhancements specifically to improve fires support and AI enabled mission command development.

The work is performed in a multidisciplinary team setting, with varying and competitive vendors in which the candidate's management skills and tactful cooperation will be tested. The candidate will be liaison to several lines of effort from Everforth ECS managed programs delivering insights and revolutionary capabilities directly to the US Military customers and Operational Forces both CONUS and OCONUS. The ideal candidate is decidedly self-motivated and enthusiastic about implementing and developing new technologies in a dynamic environment where initiative through outside-the-box thinking is valued and where deadlines are important to national security.

The candidate will contribute to a critical pathfinder program for the Department of Defense (DoD) that is changing how we gather, share, integrate and invigorate intelligence work.

Position Responsibilities:

• Provide strategic solutions for alignment of people and practices in the interest of the end-users. This entails displaying the ability to assess any delta between current and desired end-state, essential tasks required to reduce that gap, while developing optimal methods for leveraging AI capabilities.
• Coordinate a diverse team of baseline users, technical, and subject matter experts in the execution of a variety of requirements supporting several projects delivering new and/or improved capabilities to the tactical edge in line with the strategic vision of this USG program.
• Manage Cost, Schedule, Performance (Deliverables), Scope and Risk for several concurrent projects in the portfolio to deliver customer requirements.
• Work directly with the Government team daily via hybrid work environments to define requirements, adjust to changing priorities, and adapt to strategic challenges that influence focus of effort. Have the skill and ability to operate in an Agile environment and to quickly respond to change rather than be tied to a rigid plan.
• Interface with support functions including contracts, procurement, legal, logistics, and HR to execute program and project activities.
• Coordinate with functional leads to acquire matrixed support to provide necessary skills for completion of project tasks and work packages while serving as a collaborative leader to project team members.
• Ability to travel occasionally in support of project activities both CONUS and OCONUS.
• Prepare and deliver status reports for site activity covering ongoing efforts, leadership engagements, and distinguished visitor events. Provide weekly project updates to the Government Program Manager and Everforth ECS management team via VTC meetings during EST business hours.
• Demonstrate and cultivate the agile values of courage, openness, respect, commitment and focus within your team. Successful application of these values reflects directly on program adoption.
• Provide value in technical training to the entire range of possible users, from first-time to seasoned users. The applicant must be able to administer full-scope training from side-saddle, one-on-one, ad-hoc training up to large, classroom style group training.

We are a rapidly growing company that considers our employees to be our most important asset. People truly are the top priority at Everforth ECS. We are situated in Merrifield, VA -- well positioned for most commutes in the Northern Virginia area. Our newly renovated office spaces are first class and provide an inspirational environment. We offer opportunities for telework and have some of the most interesting, advanced IT business in the DC area. Everforth ECS has extraordinary customers who are thought and action leaders in the AI/ML field. We offer highly competitive compensation and benefits to the right person for this key position.

• Must be a US Citizen with a TS/SCI clearance with ability to obtain a CI polygraph.
• A bachelor's degree.
• 5+ years project management or equivalent leadership experience
• Military service experience with a focus on multi-INT workflows and fires support planning, with at least 1 year as a supervisor in a military intelligence related function
• Excellent working knowledge with Information Management tools such as MS Office, PowerPoint, TEAMs, as well as Atlassian Jira and Confluence, etc
• Demonstrated critical thinking / analysis, problem solving, communication and presentation skills
• Ability to apply relationship management skills with senior level customers, including C-suite executives, Flag Officers, and SES types, translating complex, technical topics to all audiences
• Experience with Gen AI, LLMs, or AI/ML platforms (e.g., Maven Smart System, GeoNav, CheeseWiz, etc)