Program Manager II

Department: Operations Location: Belknap Campus Time Type: Full time Worker Type: Regular Job Req ID: R108833 Minimum Requirements: Bachelor's degree in a related field and six (6) years of relevant experience or an equivalent combination of education and experience. Grade 8 (Salaried) Position Description: The University of Louisville is seeking to hire a Program Manager II to serve as the operational lead for the Doctor of Social Work (DSW) Program, acting as liaison among students, faculty, university offices, alumni, and external stakeholders. Support a student-centered and equity-focused doctoral learning environment while exercising independent judgment in managing complex administrative, operational, and student matters. Essential Duties and Responsibilities: Recruitment and Marketing Research and collaboration with Kent recruitment staff on the development and implementation of comprehensive recruitment and enrollment strategies for the DSW program. This position will be responsible for conducting face-to-face and virtual information sessions and may conduct presentations and community outreach initiatives on behalf of the DSW program. Collaborate with the Kent marketing office on strategic communication and marketing efforts across newsletters, social media, website content, recruitment materials, and related publications to ensure consistent doctoral program branding and messaging. Research new markets and recruitment pipelines for the DSW program, including initiatives focused on inclusive student recruitment, in collaboration with Kent School marketing and recruitment personnel, Online Learning, and other university partners. Analyze trends in doctoral education, workforce needs, and competitor programs to inform recruitment, enrollment growth, and program development strategies. Create, maintain, and present recruitment, admissions, enrollment, retention, and graduate outcome reports to administrative leadership and accrediting or external agencies, including CSWE, NASW, and KHEAA. Develop and support long-term strategic planning related to program growth, market positioning, and student enrollment initiatives. Develop and maintain relationships with alumni, agencies, healthcare systems, nonprofits, and community organizations to support mentorship, recruitment, networking, partnerships, and program visibility. Admissions, Student Enrollment, and Strategic Enrollment Management Supervise the timely, equitable, and efficient review of DSW applications and admissions processes, including adjusting work schedules during peak admissions periods as needed. Coordinate with university offices including the Graduate School, Delphi Center, International Center, Center for Community Engagement, and other campus partners to facilitate admissions processes, approvals, and compliance requirements. Oversee the student enrollment continuum from prospective student inquiry through matriculation, progression, and graduation. Provide students with information regarding admissions, registration, course scheduling, financial aid, scholarships, and university resources. Manage DSW course scheduling and monitor enrollments in collaboration with the DSW Program Director to support strategic course management goals. Student Support, Advising, and Retention Serve as the departmental point person for DSW student retention, satisfaction, engagement, and student success initiatives. Conduct regular meetings with students to address concerns, support academic planning, and facilitate student persistence and well-being. Develop, coordinate, and facilitate student engagement and professional development initiatives, including DSW Synergist meetings, orientations, workshops, and student success programming. Track student progress and adherence to program plans, communicating concerns and recommendations to the DSW Program Director as appropriate. Coordinate Academic and Professional Review processes, including documentation, follow-up, and monitoring of identified student concerns. Analyze and synthesize quantitative and qualitative student data to inform innovative retention strategies, student success initiatives, accreditation reporting, and continuous program improvement. Collaborate with the DSW Program Director, Associate Dean of Academic Affairs, Associate Dean of Equity and Inclusion, and related stakeholders to strengthen multicultural student retention, belonging, and anti-racist program initiatives. Maintain familiarity with best practices related to doctoral student success, retention, well-being, and equity-focused student support services. Dissertation and Capstone Process Administration Coordinate and support dissertation and capstone-related processes, including tracking progression benchmarks, proposal approvals, defense timelines, and graduation clearance requirements. Schedule proposal and capstone defenses, Communicate deadlines and procedural requirements to students and faculty. Maintain systems for monitoring capstone completion, student progression, and related program outcomes. Faculty Support and Academic Program Coordination Coordinate onboarding, scheduling, and administrative support for all faculty, including adjuncts and those overseeing capstone. Assist faculty with student communication workflows, doctoral program procedures, and operational processes. Maintain faculty resource materials and promote consistency in doctoral program policies, procedures, and communications. Coordinate, participate in, and document doctoral faculty and team meetings, including follow-up on action items, unfinished business, and future agendas. Program Events, Communications, and Operations Coordinate and support DSW program events including orientations, information sessions, open houses, student receptions, graduate student appreciation activities, capstone presentations, alumni engagement events, and commencement celebrations. Collaborate with Kent marketing to develop and distribute regular program communications and newsletters highlighting events, updates, deadlines, achievements, and student resources. Collaboratively oversee preparation and maintenance of DSW program materials and publications, including the college catalog, program handbook, webpages, Blackboard content, and related program documents. Maintain databases and information systems used by the DSW Program, including Sonia and other student tracking systems. Represent the DSW program and Kent School on university and external committees, initiatives, and collaborative partnerships. Preferred Qualifications: Master's Degree in Social Work or corresponding field. Experience in student-centered environment with ability to work effectively with minimal direction and supervision. Exceptional written, verbal and presentation skills. Target Compensation Maximum: $100,553.00 Target Compensation Minimum: $67,035.00 Compensation will be commensurate to candidate experience. Equal Employment Opportunity The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion. Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions. Assistance and Accommodations Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292. If you require assistance or accommodation with our online application process, please contact us by email at View email address on click.appcast.io or by phone View phone number on click.appcast.io. The University of Louisville is committed to being a great place to work, learn and invest. It is a place where you will thrive in a community of inclusivity, cultivate your innovative power and work where you’ll discover your purpose. Join the Cardinal Family today. Learn more about the University at our About Us page.