Service Manager-JCB

Job Summary:

The Service Manager is responsible for providing leadership and accountability for the service department, and for the performance of service operations.

The ideal Service Manager has…

• Minimum of 5 years’ well-rounded experience in a service department, preferably in an agricultural dealership.
• Appropriate vocational education required; degree and certifications preferred.
• Previous people and service department management.
• Ability to professionally lead, develop, and motivate others.
• Solid diagnostic and problem-solving skills in hydraulics, electronics and emissions.

The Service Manager will contribute to our team by: (Duties and Responsibilities)

• Ensuring all company values are adhered to and promoted.
• Achieving the objectives for the service department: revenue, margin and expenses.
• Managing operational objectives for the department: work in process, warranty, training, and efficiency objectives.
• Appropriately staffing and scheduling personnel for the most efficient and safe performance of the department and ensures all paperwork is completed in a timely and accurate manner, including trucking operations.
• Managing, motivating and engaging all service personnel in their individual performance, developmental plans, efficiency targets and good work habits.
• Delivering exceptional customer service.
• Communicating with all location personnel, particularly technicians, service writers, sales representatives, parts personnel.
• Promoting KanEquip Service to the local market and staying up to date with education of new products.
• Maintain a clean and safe working environment, uphold all corporate policies and procedures and continually improve and learn in ways that strengthen our performance and expand opportunities.

If you have/can: (Skills and Experience)

• Strong communication and interpersonal skills with customers and employees.
• Expertise with computer systems, including MS office and internet-based applications.
• Ability to work extended hours during the week and weekends
• Ability to travel to company meetings and training events as needed
• Acceptable Motor Vehicle status, with current driver’s license, and ability to operate motor vehicle
• Satisfactory results of a pre-employment drug screening.

You will earn/be eligible for…

• Competitive salary
• Annual company and location bonuses
• Medical/Dental/ Vision Coverage
• Health Savings Plan
• Life and Disability Insurances
• AFLAC
• Flexible Spending Account
• 401K Match and Profit Sharing
• 96 hours of accrued PTO
• 32 hours of Holiday PTO
• Six (6) Paid Holidays
• Bereavement Pay
• Wellness Plan
• Company Uniforms