Assistant Performance Manager

Leasing Consultant

Position at LINK Property Management

Property: Lakeshore Cove

Are you looking for a dynamic position with an industry leader in multi-family apartment property management? Come grow with LINK! Why LINK? At LINK, we lead with purpose, create a culture we love, and never stop seeking new ways to grow. We're not just a real estate company - we're a people company. And our people are experts in the world of property and association management. As a Leasing Consultant on the Performance Management team you are the first and main point of contact for residents, the community, and office team members. Leasing Consultants play a critical role in creating a great leasing and living experience for residents. This role is perfect for someone who is energetic, engaging, and is looking to make a positive impact on their community!

What You Will Do:

• Meet, greet & tour leasing prospects
• Ensure that both individual and group leasing targets are achieved for the community and proactively communicate both opportunities or threats to the Property Manager
• Respond to all online rental inquiries and prospects quickly and effectively
• Have an in-depth understanding of site leasing trends, traffic patterns and product availability
• Ensure all sales & leasing models are maintained to the highest standards of cleanliness and maintenance and proactively communicate any problems to the appropriate party
• Maintain the "tour route" to the highest standard of cleanliness & maintenance and proactively communicate any problems to the appropriate party
• Ensure all lead information is correct and complete within Entrata
• Manage the community waitlist and communicate with prospects as changes occur
• Reach out to warm prospects via phone as needed
• Follow the proper screening procedures, prepare and execute the entire lease agreement including related move-in paperwork, and collect all funds & move-in related fees
• Provide support and assistance to all customer service efforts at the community

About You:

• High school degree or equivalent required
• Previous work experience in sales or customer service (retail, leasing, hospitality, etc.) roles is a plus
• Sales mindset & customer service oriented
• Ability and willingness to learn property management and customer relationship management software program(s)
• Enjoys a collaborative environment and inspire others with your attitude and actions
• A strong sense of urgency and the ability to work well under pressure, emergencies, and time-sensitive situations
• Excellent interpersonal (written and verbal) communication skills to collaborate with internal teams & provide exceptional customer service
• Strong organizational skills, with the ability to multi-task and manage their time effectively
• Motivated self-starter with a sense of responsibility, ownership, and accountability
• Desire to continually learn and grow personally and professionally
• Flexible and thrives in a fast-paced, dynamic environment with changing priorities

What Our Team Members Say: "LINK has a phenomenal culture. Coworkers are extremely supportive. Directors make themselves readily available to help. I couldn't be more excited about choosing LINK for my career path." "Work-life balance is better than any other company I have worked for. Ownership is focused on all the right topics culture & people. Talented people, focused on training & elevating." "LINK actually cares about their employees AND the resident. Management takes time to teach & encourage everyone at every level to do their best & grow. It's a great place to work."