Front Desk Agent

Job Description

Job Description

AKA West Palm, is hiring for a Front Desk Agent!

AKA West Palm is looking for a Front Desk Agent to serve as our guests and residents first point of contact and manage all aspects of their accommodation. The Front Desk Agent responsibilities include registering residents, managing reservations and providing information about suites, rates and amenities. If you have a knack for customer service and work experience in the hospitality industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our residents.

Team Member Requirements:

• Willingness to accept the most effective role.
• Function as a representative of the AKA culture and standards to all Team Members and our residents.
• Maintains regular attendance in compliance with the Korman standards.
• Approach all encounters with residents and Team Members in a friendly, service-oriented manner.
• Promotes a safe, secure and healthy work environment.
• Maintains Resident/guest privacy and confidentiality by protecting all personal information.
• Familiar with emergency and safety procedures for your role.
• Adheres to AKA Image Requirements policy.

Responsibilities:

• Work independently and within a team on special, nonrecurring, and ongoing projects.
• Responsible for maintaining confidentiality regarding all matters.
• Overall responsibility for managing the lobby/lounge operations of the property
• Manage the day-to-day lobby lounge activities
• Responsible for creating innovative programs and promotions to market special events, entertainment, afternoon tea, etc.
• Ability to work in a fast-paced environment
• Greets the VIP guests and performs special services for VIP Guest’s.
• Checks cleanliness of lobby and public areas
• Co-ordinates with all departments concerned in order to maintain Lobby functions properly.
• Handles guest complaints and other related problems
• Motivates and maintains good Team Member relations.

• Creates positive, memorable, and efficient guest interactions within the hotel lobby and front desk.
• Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
• Facilitates lobby safety, cleanliness, and security.
• Open vehicle and hotel doors and greet arriving and departing guests.
• Perform check-in and check-out calls, involving luggage handling and the escorting of guests from the front door to the front desk, or vice versa, on a frequent basis.
• Assist guests and visitors entering or exiting the parking garage.

Desired Skills:

• Strong guest/resident service, problem solving and decision-making skills.
• Must be an energetic, self-starter and self-motivating.
• Must have a “can do” positive attitude.
• Superior organizational skills.
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Strong time management, organizational skills with an emphasis on attention to detail.
• Must be pro-active and have the ability to anticipate future needs.
• Must be able to interact with a diversified group of people both internally and externally.

Required Qualifications:

• High school diploma/equivalent is required
• Associates/Bachelor ’s degree preferred
• Must be extremely flexible and adaptable to daily frequent changes in a fast-paced environment.
• Must have proficient knowledge of a variety of computer software applications (MSWord, Excel, Access, Adobe, PowerPoint)

Physical Requirements:

• Must be able to lift up to 50 lbs.
• Sits, stands, bends, stretches, lifts items and moves frequently during working hours.

 

AKA Hotels + Hotel Residences is a family owned and operated company. We consider our Team Members our most important asset. With over 100 years of history and experience, we are always looking for Team Members ready to join our family.

AKA offers a comprehensive benefits package including, Medical, Dental, 401K with company match, supplemental insurance.

About Hotel AKA West Palm

The AKA West Palm brings luxurious modern hospitality and AKA’s signature style to beautiful West Palm Beach. Located in the heart of the central business district, this sleek downtown hotel features sophisticated studio, one bedroom and two-bedroom suites, and residences that will elevate your stay in South Florida. Interiors integrate the soothing simplicity of the surrounding waterways and sparkling sunlight with clean lines and elements of wood, stone, and steel to create surfaces free of all excess. When you aren’t lounging or staying productive in your suite, you’ll enjoy a chic pool deck, outdoor lounge, Technogym fitness center with Excite Live line, exclusive conference space and amenities, and breathtaking water views.

AKA’s walkable location provides convenient access to the vibrant local neighborhood, including lively restaurants, nightlife, open-air shopping at CityPlace, eclectic bars and entertainment on Clematis Street, and cultural attractions such as The Kravis Center for the Performing Arts. At the same time, the nearby corporate finance corridor ensures that your travel schedule remains productive. Directly across the Intracoastal and connected by a short bridge lies the spectacular beach and luxury shopping and dining