Front Office Coordinator

The Patient Navigator manages a variety of front office functions and is key to the smooth operation of a dynamic outpatient wound care center, performing general office duties to assist the staff of the WCC. Essential Functions/Responsibilities: Coordinates with Center leadership to maximize daily patient census. Actively participates in staff meetings to support key functions within the Center. Greets patients and visitors, answers and routes calls to appropriate staff. Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Works and schedules for providers in accordance with the care continuum model. Obtains and verifies patient insurance information, including pre-certifications and pre-authorizations for services, and enters data in the appropriate databases. Collects and enters patient charges in databases. Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers. Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures. Coordinates/schedules ancillary testing with other hospital departments. Arranges for patient transportation as needed. Maintains office equipment and supplies as needed, and medical supplies as directed. Performs other duties as required. Required Education, Experience and Credentials: High School Diploma or General Education Development (GED); Associate’s degree preferred. Minimum of Two (2) or more years of office administration experience, preferably in a medical setting; prior medical coding experience preferred. Preferred Knowledge, Skills and Abilities: Proficient in Microsoft Office (Word, Excel, Outlook). Good customer, interpersonal and communication skills, both orally and in writing. Organization and time‑management skills. Ability to type 60 words per minute (wpm). Basic math skills. Attention to detail. Ability to maintain confidentiality. Ability to work in a fast‑paced environment and on multiple projects simultaneously. Ability to work with others in a team environment. Physical Demands: Being in a stationary position for extended periods of time (4 hours or more). Viewing computer screen for extended periods of time (4 hours or more). Keying frequently on a computer for 4 hours or more. Reading, communicating, detecting sounds by ear, close, distance and peripheral vision. Lifting/moving items up to 75 pounds with equipment assistance. Repetitive motions; bending/stooping; writing. Work Environment: Patient care environment. Compensation: The hourly rate for this position generally ranges between $17.81 and $21.90 per hour, based on qualifications and operational needs. #J-18808-Ljbffr