Technical CLM Project Manager

Job Description

Job Description

Title : Technical CLM Project Manager

Payrate : $111/hour

Duration : 6-month assignment

Hours : 40 hours/week | Hybrid (onsite Tuesday–Thursday)

Location : Culver City, CA (Hybrid)

Summary:

Do you thrive owning complex, technical, cross-functional processes under a tight weekly deadline? We're looking for a Technical CLM (Customer Lifecycle Marketing) Project Manager to own end-to-end execution of a weekly cross-functional campaign send process — from audience transfer through journey prep to campaign launch. This role calls for a seasoned, technically fluent project manager who can ramp up fast and operate independently with minimal oversight.

What You'll Do:

• Own the weekly CLM campaign operations (~60% of role) — drive the end-to-end process from audience transfer through journey prep to campaign send, partnering closely with Data Science, Engineering, Database Marketing, and Product Management
• Lead the weekly cross-functional go/no-go, confirming all partner teams are ready ahead of each send
• Triage and escalate live issues — diagnose bugs or breakages during the send cycle and route to the right technical team for resolution
• Build technical documentation and training (~30% of role) — create enablement materials for new CLM capabilities as they roll out, delivered via written docs, live sessions, and recorded walkthroughs
• Manage the team's project management rhythm (~10% of role) — own timelines, surface risks and dependencies, maintain the communications calendar, and run meetings end to end

What You Bring:

• 7+ years of project/program management experience, with demonstrated ownership of complex, technical, cross-functional processes
• Deep familiarity with the product management release cycle — requirements gathering, QA coordination, and driving through to go-live
• Demonstrated ability to triage technical issues in real time, perform root-cause analysis, and escalate to the right engineering/data teams
• Familiarity with CRM/campaign management platforms
• Availability to support live campaign monitoring and on-call issue resolution on a recurring weekly basis

Bonus Points If You Have:

• Strong meeting and stakeholder management skills — agenda-setting, calendar coordination, and clear status reporting
• Experience creating training materials for technical and non-technical audiences
• Experience with project management or workflow automation tools (Wrike, Smartsheet, Asana, Jira/Confluence, Airtable, Monday.com, or MS Project)
• PM certification such as PMP, CSM/CSPO, Six Sigma, or ITIL

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

TCWGlobal is a global workforce solutions provider specializing in staffing, recruiting, payrolling, and contingent workforce management. We partner with organizations of all sizes to connect them with qualified talent across a wide range of industries and skill sets.


From contract and direct-hire recruiting to domestic and international payrolling solutions, our team provides flexible, scalable support tailored to each client’s needs. With a people-first approach, innovative technology, and dedicated customer service, TCWGlobal helps companies build and manage their workforce with greater ease, efficiency, and confidence.

Company Description

TCWGlobal is a global workforce solutions provider specializing in staffing, recruiting, payrolling, and contingent workforce management. We partner with organizations of all sizes to connect them with qualified talent across a wide range of industries and skill sets.\n \nFrom contract and direct-hire recruiting to domestic and international payrolling solutions, our team provides flexible, scalable support tailored to each client’s needs. With a people-first approach, innovative technology, and dedicated customer service, TCWGlobal helps companies build and manage their workforce with greater ease, efficiency, and confidence.