Payments Risk & Exception Analyst I

Job Title

Under general supervision of the Operations Manager, is responsible for handling electronic payment exceptions, escalations, and reconciliations related to ACH, Real Time Payments, Wire, and/or Zelle within established timeframes in order to mitigate risk.

Work schedule: Monday-Friday 8-5

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Analyze, research, and process electronic payment exceptions and requests in accordance to applicable operating rules and regulatory guidelines.
• Analyze, research, and support in a timely manner electronic payment cases/claims/inquiries escalated by internal departments and client service centers to resolve.
• Perform outbound calls to corporate clients and internal departments to resolve exceptions.
• Perform account reconciliation, validation, and research outstanding/out of balance conditions for assigned General Ledger/Enterprise Owned Deposit Accounts in accordance to Accounting and Financial Reporting policies.
• Maintain a working knowledge of the policy, operating rules, and regulations for applicable electronic payments.
• Assist with periodic reviews of operational procedures in order to identify changes and enhancements to streamline processes.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent education, training, and work-related experience
• Ability to work irregular hours on short notice to complete end of day processes, and being designated as a "mission critical" teammate on a rotating schedule in the event of inclement weather or natural disaster and be available to travel to offsite backup facility for testing and recovery operations
• Excellent written and verbal communication skills providing the ability to interact with technical support personnel and senior/executive leaders
• Resourcefulness in multi-tasking, anticipating needs, and researching/synthesizing information to resolve problems in a time sensitive/high pressure environment
• Demonstrated proficiency in basic computer applications such as Microsoft Office software products

Preferred Qualifications:

• Associate's degree in Business Administration
• Knowledge and understanding of electronic payments processing
• Two years of banking experience
• Electronic payment job specific certifications (e.g.: Accredited Automated Clearing House Professional - AAP)

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.