Senior Business Systems Analyst

Senior Business Systems Analyst

At PEMCO, we're all about people – our customers, our employees, and the community. We're a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America's Best Insurance Companies in both Auto and Home for 2025, based on customer survey feedback, and by Newsweek as one of America's Greatest Midsize Workplaces 2025. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work!

Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We're committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we're different and the same – enabling all individuals to achieve their full potential.

PEMCO has an opportunity for a Senior Business Systems Analyst to join our community. In this role, you will be responsible for serving as a vital link between our business objectives and technical capabilities, actively engaging with business stakeholders to solve business problems and improve pre-existing process, software, and technology.

What You'll Be Doing:

• Facilitate and elicit business requirements via work sessions and interviews with business units and technical staff for medium to large sized projects and system enhancements.
• Interpret and translate business and information data requirements to functional specification documents or user stories providing technical staff direction.
• Post production release and project deployment, troubleshoot and resolve customer problems related to aligned applications.
• Provide leadership and support for the implementation of business solutions by building relationships and partnerships with key stakeholders, recognizing and capitalizing on improvement opportunities and adapting to competing demands, organizational changes and new responsibilities.
• Mentor, coach and provide technical leadership to others.
• Participate in buy vs build decisions for technology solutions to business challenges and opportunities.
• Develop and facilitate end user training as needed, ensuring technical and user documentation is completed as needed.
• Coordinate and facilitate work through utilizing the appropriate project management methodology including agile, scrum and waterfall.
• Apply thorough knowledge across several business units, systems technologies and applications and data needs to identify and design new technology solutions and improvements to computer-based systems and critical business processes.
• Partner with business teams to discover and document information use cases and real-time operational reporting requirements for managing outcomes, operations and planning of business functions
• Actively monitor current state business and systems processes for improvement opportunities across several business areas of responsibility leveraging monitoring tools, performance testing, end user observation and job shadowing.
• Act as a subject matter expert of "as is" and "to be" end to end business and system processes in place for individual and cross-departmental business processes, products and services within the organization.
• Participate in the adoption of data governance processes and document enterprise data definitions, labels, aliases, classifications, validity and accuracy standards and acceptable uses for all project data elements.
• Facilitate and capture business requirements in business process redesign sessions, identifying opportunities to fully leverage new and existing technology solutions and platforms.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Use MS Copilot to draft and refine epics, features, and user stories, improve clarity and consistency of acceptance criteria, and reduce documentation overhead while improving quality.
• Ensure Copilot and AI usage complies with security, privacy, IP and regulatory requirements common in P&C insurance.
• Other duties as assigned.

What You'll Bring:

• B.A. or B.S. degree or equivalent work experience (information technology or business administration or equivalent) is required
• 6 years of experience in business analyst roles in information technology is required
• Experience working with insurance core processing platforms is preferred — 4 years of experience in capturing requirements analysis, elicitation and documentation.
• Insurance industry experience, especially in claims, product, underwriting and/or distribution is preferred
• Experience supporting insurance core processing system implementations is preferred
• Experience supporting a cloud-based software implementation is preferred
• 4 years of experience partnering with development teams including other data engineers and QA engineers, or infrastructure and systems engineers.
• Certifications/designations in business analysis
• Comfortable working in a multifaceted role that is not always fully defined and that will mature with our solution offerings is required
• Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
• Ability to leverage AI/Copilot tools to support business analysis and day-to-day operational work required
• Working knowledge of project management methodologies (Agile and Waterfall) is required
• Intermediate understanding of data sources, types, architectures, models and diagrams is required
• Excellent written communications skills sufficient to write systems documentation, project documentation, reports and business correspondences in an organized and concise fashion is required
• Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities is required
• Develops abilities through dedication and hard work, views challenges and failures as opportunities to learn and improve skills
• Provides excellent service to others and seeks ways to improve that service; ensures the customer experience (internal and external) is a key consideration in policies, procedures, and decision-making
• Solves ill-defined, ambiguous problems in complex settings using logic, process, and experience
• Handles risk and uncertainty, shifts gears with ease and speed, copes with and manages change well

What We Value:

In fostering a culture where everyone thrives, PEMCO embodies a set of core traits that guide our collective efforts. These traits include:

• Make Agile Decisions: Define desired outcomes. Use a consistent, inclusive approach. Drive decisions with a sense of urgency. Pivot decisions quickly as supported by data.
• Build Trust: Listen to understand and use direct and open communication. Engage in healthy debate with mutual respect. Find solutions and move forward together.
• Own Results: Commit to desired outcomes. Define and achieve success metrics. Anticipate and mitigate risks, and always have a plan B. Take accountability for and learn from outcomes. Empower Execution: Take action to drive desired outcomes. Act with initiative, mastery, and purpose.
• Explore Fearlessly: Make swift, iterative progress through testing and learning, create a safe place to fail fast and learn from mistakes, and continuously improve.
• Value People: Appreciate and care about unique experiences and perspectives Respect the dignity of others and have empathy for people Authentically and meaningfully support and recognize people in real time.

These traits form the bedrock of our commitment to caring deeply for each other, our customers, and our community. As you become a part of PEMCO, your contribution will further enrich our success story, where the power of these shared values propels us forward.

Physical Demands and Working Conditions:

Physical Demands

Office work: Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Fingering, grasping, and repetitive motion typically is every day, and walking and standing are required occasionally

Working Conditions

• Requires employee to be at work on-site during specified or core hours.
• Requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer screen, visual inspections, assembly of parts, or extensive reading.
• Requires ability to work a flexible schedule to meet business needs.
• Job tasks may need to be performed in close physical proximity to other people.
• Requires working indoors generally in environmentally controlled conditions.