Customer Support Specialist

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Paid time off

Job Title: Customer Support Specialist

Location: East Longmeadow, MA
Job Type: Full-Time

About Us:
We are a fast-paced Commercial Printing company dedicated to delivering high-quality print solutions and exceptional customer experiences. We are seeking a detail-oriented and customer-focused professional to become a member of our team as a Client Support Specialist.

Key Responsibilities:

Serve as the primary point of contact for customers via phone, email, and in person
Manage client relationships and ensure a high level of customer satisfaction and retention
Process orders using customer retention and print management systems (including PrintSmith)
Coordinate with production teams to ensure accuracy and timely delivery of projects
Review job specifications carefully to maintain quality and minimize errors
Handle customer inquiries, provide quotes, and resolve issues efficiently
Assist with e-commerce order processing and online customer interactions
Assist with order buyouts and vendor coordination as required
Help manage and track inventory for office and production departments

Qualifications:

Previous experience in the commercial printing industry preferred
College graduate, 4-year degree or equivalent
Excellent communication skills, written and oral
Great people skills are a must. Organized and detail oriented
Proficiency in Microsoft Office (Word, Excel, Outlook)
Experience with PrintSmith or similar print management/customer retention software preferred
Strong phone etiquette and excellent oral and written communication skills
Exceptional attention to detail and organizational skills
Ability to multitask and thrive in a fast-paced, deadline-driven environment
Comfortable working directly with clients and managing multiple projects simultaneously
Familiarity with e-commerce platforms and social media tools

What We Offer:

Competitive wage based on experience
Health Insurance, Dental Insurance, Vacation Pay, 401k after prescribed period
Supportive team environment
Opportunities for growth and development