Dir. Services Architects

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you

About the Team:

Our Services Architect team helps customers turn business goals into practical outcomes. We bring together advisory thinking, solution design, and delivery planning so customers can adopt UKG solutions with clarity and confidence. This team is special because it sits at the intersection of customer strategy, services, sales, and delivery execution.

About the Role:

As Director, Service Architecture, you will lead a team that shapes service strategies for complex customer opportunities. You will guide how we assess customer needs, define services scope, and build implementation approaches that are practical, scalable, and aligned to business value.

You will:

Lead and coach Service Architects to create clear, high-quality service strategies for complex customer engagements

Partner with sales, services, product, and delivery leaders to align solution approach, services scope, risk, and customer outcomes

Review customer requirements and translate them into implementation strategies, staffing models, timelines, and service recommendations

Build repeatable methods, tools, and governance that improve consistency, speed, and quality across service design work

Use data and team feedback to improve win rates, project readiness, and delivery success

Support executive-level customer conversations by explaining service approaches, tradeoffs, and value in simple business terms

Basic Qualifications:

• Experience leading teams that design services, solutions, or implementation strategies for enterprise software customers

• Experience partnering across sales, consulting, and delivery functions to support complex customer opportunities

• Experience presenting recommendations and influencing decisions with senior leaders and customers

• Bachelor’s degree or equivalent practical experience

Preferred Qualifications:

• Experience with workforce management, human capital management, payroll, or adjacent enterprise software solutions

• Experience creating operating models, governance, and quality standards for solution design or service architecture teams

• Experience improving pre-sales to delivery handoffs and reducing implementation risk

• Experience working in a fast-paced, matrixed organization

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

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UKG participates in E-Verify. View the E-Verify posters here ( .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email View email address on click.appcast.io .

The pay range for this position is $163,900 to $235,550. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.